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Sarah Brown

Usability Testing Developer

Sarah Brown

Usability analyst and social media expert.

Sarah Brown is a certified usability analyst accomplished in technical writing, project management, quality assurance testing, bug investigation and reporting, program development and training. She has extensive experience in creating quality user experiences from the first interaction across the platform and through customer support. As a usability project manager for MeetEdgar, she works on planning, conducting, and reporting on multiple live user research and testing initiatives in a remote environment. Sarah is also well-experienced in defining social media strategies such as writing and managing content for Twitter, Facebook, Pinterest and LinkedIn.

Writing
HTML
CRM
CSS
Software Testing
Usability Testing
Public Relations
Facebook Marketing
Instagram Marketing
Social Media Management
Social Media Marketing
Twitter Marketing
Technical Writing
Blog Writing
Web Usability
Digital Media
LinkedIn
Quality Assurance
Product Development
Project Management
Sarah Brown

Sarah Brown

Usability analyst and social media expert.

Usability Testing Developer

Sarah is Available for Projects

Work with Sarah

Employment Highlights

Usability Project Manager

MeetEdgar.com

October 2014 - Present (9 years 6 months)

Blogger

Independent

May 2011 - June 2017 (6 years 2 months)

Social Media Manager

Healthy Mamas for Happy Families

October 2014 - November 2015 (1 year 2 months)

Lieutenant and Pilot

United States Air Force

January 2006 - June 2008 (2 years 6 months)

Education Highlights

Master of Science, Library and Information Science

Drexel University

January 2009 - June 2011 (2 years 6 months)

Bachelor of Science, Mechanical and Aerospace Engineering

George Washington University

January 2001 - May 2004 (3 years 5 months)

Portfolio

MeetEdgar

Meet Edgar

MeetEdgar

Are You Limiting Yourself With Your Language?

MeetEdgar

What's the Difference Between Customer Service and Quality Assurance, Anyway?

Healthy Mamas for Happy Families

Healthy Mamas for Happy Families

MeetEdgar

Meet Edgar

MeetEdgar

Are You Limiting Yourself With Your Language?

MeetEdgar

What's the Difference Between Customer Service and Quality Assurance, Anyway?

Healthy Mamas for Happy Families

Healthy Mamas for Happy Families

Resume

Usability Project Manager

MeetEdgar.com

October 2014 - Present (9 years 6 months)

MeetEdgar is a social media management tool that automates content re-sharing and optimizes social traffic.

  • Spearheaded a complete rewrite of the user-facing knowledge base, managing a team of 3 and completing the project in 6 weeks, resulting in increased utilization and fewer requests for support.
  • Led  the quality assurance team: content creation and editing, design reviews, bug reporting, and user feedback prioritization, resulting in fewer bugs being deployed and quicker bug resolution
  • Managed user research and testing: planned, conducted, and reported on multiple live user research and testing initiatives in a remote environment.
  • Advised development and product teams in usability best practices.
  • Conducted live product demos and user training, gathering feedback from participants.
  • Established the usability team and reoriented product development focus from features to user-centered education and design.
  • Initiated a full redesign on the marketing website based on Inherent Value Testing with both long-time customers and leads for more focused, researched-based marketing of the product.
  • Evangelized the value of user research and testing throughout the company.

Blogger

Independent

May 2011 - June 2017 (6 years 2 months)

  • Developed HTML, CSS, writing, editing, and SEO services for clients.
  • Managed content for various social media platforms, including Facebook, Twitter and Pinterest.

Social Media Manager

Healthy Mamas for Happy Families

October 2014 - November 2015 (1 year 2 months)

Healthy Mamas for Happy Families provides hands-on programming that includes education, individualized follow-up and valuable tools to help employees and their families achieve and sustain a healthy life.

  • Defined social media marketing strategy.
  • Created and published content for Facebook, Twitter, and Pinterest.
  • Managed scheduling, content creation, writing, and editing.

Lieutenant and Pilot

United States Air Force

January 2006 - June 2008 (2 years 6 months)

The United States Air Force is the aerial and space warfare service branch of the United States Armed Forces.

  • Piloted T-37 and T-38 aircraft and simulators.
  • Completed rigorous academic and practical tests, check rides, and evaluations.
  • Delivered briefings and presentations.
  • Planned and executed numerous training missions.
  • Wrote monthly newsletter for the 80th Operations Support Squadron.

Human Resources Administrative Assistant

The Centech Group, Inc.

February 2005 - December 2005 (11 months)

The Centech Group provides systems and solutions on federal government contracts/task orders and mission-critical software development projects. 

  • Wrote and distributed personnel correspondence, newsletters, and bulletins.
  • Edited and compiled training manuals and instructions.

Education

Master of Science, Library and Information Science

Drexel University

January 2009 - June 2011 (2 years 6 months)

Bachelor of Science, Mechanical and Aerospace Engineering

George Washington University

January 2001 - May 2004 (3 years 5 months)