Tengwan provides contract-based illustration and UI/UX design services for startups and corporates. As a senior product designer for the GovTech:<ul><li>Worked under Singapore Government’s Technology, Experience Strategy Division (ESD), building the next national digital identity for Singaporeans, businesses, and foreigners.</li></ul>As a product illustrator for Grab Singapore:<ul><li>Supported Grab’s design ops team and UI/UX designers on product illustrations.</li></ul>As the lead product designer for Basis AI:<ul><li>Designed an artificial intelligence and machine learning platform that is used by data scientists to help analyze businesses and drive growth.</li></ul>

Senior Product Designer and Illustrator

<ul><li>Worked as a research assistant for Associate Professor Jesvin Yeo, School of Art, Design and Media.</li><li>Assisted in research that focuses on preserving fading traditions and cultural studies.</li></ul>

Research Assistant

<ul><li>Worked across multiple timezones and suite of Zendesk products to propose a vision of the omnichannel world for the next generation of customer support.&nbsp;</li><li>Led the design for Zendesk Message, a new product that enables businesses to provide customer support via social channels.&nbsp;</li><li>Acted as the core designer for Zendesk Chat product. Recognized for having simple and elegant approach to design. Balances well between executional and strategic work from small to large complex cross-products problems.&nbsp;</li><li>Mentored designers on the team and help decompose projects. Key influencer in the design team to ensure the product moves in the right direction.&nbsp;</li><li>Oversaw the whole product development process from conceptualization and strategy, UX flow, wireframe, prototyping, validation to UI/visual design.</li><li>Worked with product managers, engineers, UX researcher, and the global creative team to grow concepts through design iterations, ideation, and user validation.</li></ul>

Senior Product Designer

<ul><li>Delivered a short course on "Fundamentals of Visual Design" to a class of working professionals who were interested to know how they can use design more effectively in the growing digital world.&nbsp;</li><li>Facilitated and maintained creative and positive learning environments.&nbsp;</li></ul>

Course Instructor

<ul><li>Illustrated, researched, and compiled a bilingual book on preserving "Vanishing Crafts" and "Vanishing Materials" for the next generation in Singapore. The project was a collaboration with Associate Professor Jesvin Yeo and was funded by the National Library Board. Many of the award credits goes to her.</li><li>Directed and designed an iOS game, Saving Pandas, as part of a panda protection program. The five main characters Tengwan designed were named after real pandas at the Chengdu Research Base of Giant Panda Breeding. The characters were widely made into marketing merchandises for events and were featured at the San Diego Zoo.&nbsp;</li></ul>

Illustrator & Art Director

Zendesk Chat (previously called Zopim) is a live chat solution that helps businesses increase sales conversion by engaging important leads on their websites.&nbsp;<ul><li>Created the Zopim logo.&nbsp;</li><li>Acted as the key designer for all brand and marketing-related materials.&nbsp;</li><li>Worked on defining the end-user and agent facing UI/UX designs.</li></ul>

Graphics & Interface Designer

Led the design for the Zendesk Message product. The product involves integration with Facebook Messenger and Twitter to deliver both chatbot and real person support experience for businesses at scale.

Zendesk Message – UI/UX Product Design

Tengwan Quek

Conceived, designed, and implemented an end-to-end experience of the new service to help businesses easily gather, curate, and display testimonials from social media or via surveys.

GetKudos – UI/UX Product Design

Developed the UI design of an air hockey Android game.

Air Hockey Game UI

Worked on a 10-month research project on bookbinding and design. The project investigates how the experience of learning typography can become interactive with innovative book structures and foldings.

Beyond Typography: Narrative

Designed an artificial intelligence and machine learning platform that is
used by data scientists to help analyze businesses and drive growth.

Basis AI

Illustrations

Icons

Redesigned the live chat widget for Zopim, which is now widely used by million of users.

Zopim – Live Chat Widget

English (British)

As a senior product designer, Tengwan Quek has worked on different products and mobile apps for the past decade. With in-depth knowledge of enterprise software and complex system design for SaaS products, she has experience designing for customer support, conversational UI/messaging, artificial intelligence platform, and casual mobile games. At Zendesk, Tengwan has designed Zendesk Message, a new product that enables businesses to provide customer support via social channels. She also has handled design projects ranging from UI/UX design, digital design to illustrations for various companies and agencies, including Grab, Singapore GovTech, and Basis AI.

Tengwan Quek

Employment Highlights

Education Highlights

Portfolio

Zendesk Message – UI/UX Product Design

GetKudos – UI/UX Product Design

Air Hockey Game UI

Beyond Typography: Narrative

Basis AI

Illustrations

Zendesk Message – UI/UX Product Design

GetKudos – UI/UX Product Design

Air Hockey Game UI

Beyond Typography: Narrative

Basis AI

Illustrations