Erikka Innes
B2B Technology Writing

Erikka Innes

Previously from TeleSign and Health Net.
Work with Erikka Work with a B2B Technology Writing

About

Erikka Innes is a B2B tech writer with expertise in writing various technical documentation, including API and developer-focused content such as API reference, API use cases, and overview materials. She has written tutorials and guides in PHP and Python, technical blog posts, transition technical documentation from Docbook to Structured Frame, among others. At TeleSign, she created video tutorials, blog posts, and sample code for TeleSign's APIs (code included Python, Ruby, PHP, Java, C#, and Node.js). Erikka also has experience writing SEO content, whitepapers, web pages, banners, newsletters, and social media campaigns.

Employment

5 roles
Jan 2021 - Present 5 years 4 months
Senior Developer Evangelist & Tech Writer
api.video
  • Took blog from 50-100 views a day to 800-1,000 views a day in 6 months.
  • Wrote marketing content like case studies.
  • Created tutorials and guides in PHP and Python.
  • Improved blog SEO.
Feb 2020 - Present 6 years 3 months
B2B Tech Writer, Developer Advocate, & Marketer
Independent
  • Wrote web copy for client’s integration partners describing what each integration did with the client product.
  • Created documentation portals from scratch working with a design company to add.
  • Worked on Swagger and code sample features to a WordPress site.
  • Created API and developer-focused content such as API reference, API use cases, and overview materials.
  • Wrote marketing blog posts, help with marketing strategy as needed.
  • Advised companies about how to create doc sites, developer portals, and built marketing campaigns for products.
Sep 2019 - Feb 2020 5 months
Developer Advocate
Frame.io
  • Created code samples in Python detailing how to complete various tasks with the API like setting up authentication or retrieving all comments for an asset.
  • Updated documentation if there are errors or new features or a use case.
  • Responded to questions in developer forum.
  • Delivered feedback about doc and developer tools experience.
  • Created developer marketing content calendar for display of developer projects, developer relations thought leadership, and interesting use cases for the API.
Mar 2016 - Aug 2019 3 years 5 months
Developer Relations Manager
TeleSign
  • Managed TeleSign's public-facing developer content.
  • Advocated for the adoption of TeleSign technology at industry events.
  • Created video tutorials, blog posts, and sample code for TeleSign's APIs (code included Python, Ruby, PHP, Java, C#, and Node.js).
  • Managed developer experience of TeleSign products, contribute to usability initiatives such as better doc presentation.
  • Used Swagger to model TeleSign APIs and create API explorers.
Jun 2015 - Mar 2016 9 months
Senior Technical Writer
Health Net
  • Worked with other departments, direct management, and teammates to implement a documentation process and infrastructure from the ground up.
  • Researched and created process and procedure documentation for team activities in Health Net.
  • Applied Agile project management to documentation projects (Kanban board, etc.).
  • Documented complex processes across multiple databases and teams.
  • Interviewed SMEs, reviewed existing documents and used materials to create new ones.
  • Developed a style guide.
  • Worked with MS Word, Visio, SnagIt, Lotus Notes, and multiple data systems.

Portfolio

7 items