<ul><li>Facilitated collaborative sessions among diverse business and technical stakeholders to drive the discovery of technical requirements, conduct impact analyses, and identify key influencers across teams.</li><li>Executed impact assessments to ensure technical solutions were aligned with business processes, identifying dependencies, risks, and opportunities for enhancement.</li><li>Collaborated closely with development and QA teams, providing continuous support throughout the build, testing, and release phases to ensure seamless system integration.</li><li>Actively participated in Agile ceremonies, including sprint planning, backlog refinement, and retrospectives, to align business needs with technical execution.</li><li>Authored and refined technical user stories, use cases, and functional specifications to guide development teams, ensuring clear and actionable requirements.</li><li>Developed user acceptance test plans, test strategies, and scenarios, leading the coordination of testing efforts for large-scale initiatives to validate alignment with requirements.</li><li>Documented system interactions and workflows, detailing user engagement with various system components and functionalities.</li><li>Maintained a repository of reusable technical documentation to streamline future system development efforts and ensure consistent implementation.</li><li>Served as the liaison between business and IT teams, translating business requirements into technical specifications for developers and testers.</li><li>Prepared executive summaries and reports for leadership, providing concise updates on status, incidents, and changes from a technical perspective.</li><li>Monitored industry and technology trends to inform system decisions and recommended solutions aligned with emerging best practices.</li></ul>

IT Business Analyst

<ul><li>Spearheaded the implementation and widespread adoption of standardized business processes and practices across various business units, functional areas, and geographical regions.</li><li>Executed revenue forecasting, cost-benefit analyses, and ROI calculations to assess potential financial outcomes.</li><li>Developed comprehensive business cases by employing financial modelling techniques and sensitivity analyses to evaluate investment opportunities and provide strategic recommendations.</li><li>Identified key financial metrics and KPIs to monitor the performance of new business ventures effectively.</li><li>Conducted extensive market research, consolidating and analyzing diverse data from multiple sources to generate thorough assessments of new market opportunities and actionable strategies.</li><li>Utilized Tableau for dynamic data visualization and interactive dashboard creation, enhancing informed decision-making and optimizing business processes.</li><li>Proactively identified emerging technologies to improve operational efficiencies and productivity, delivering recommendations for staffing plans aligned with heightened productivity levels.</li><li>Formulated comprehensive cloud strategies in alignment with business objectives, enabling the organization to leverage cloud computing technologies fully.</li><li>Ensured data security and compliance by implementing robust cloud security frameworks, performing risk assessments, and adhering to industry regulations and best practices.</li><li>Created sophisticated financial models to evaluate investment opportunities, assessing potential risks and returns associated with various scenarios and providing insightful recommendations for strategic decision-making.</li><li>Developed decision tables, end-to-end process flows, Agile user stories/backlogs, and data mapping documents to ensure clarity of business requirements for the Scrum team and assist the business team with technical terminology.</li><li>Conducted gap analyses by capturing current ("as-is") and future ("to-be") processes, documenting existing issues and business outcomes to ensure alignment with regulatory standards.</li><li>Engaged in requirements elicitation, editing, analysis, and documentation to align with business needs, facilitating brainstorming sessions, interviews, focus groups, workshops, and interface analyses.</li><li>Identified and communicated risks and impacts, proposing risk mitigation strategies while considering the business implications of technology applications in the current environment.</li><li>Facilitated stakeholder discussions to establish project milestones, roadmaps, and business value and designed release backlogs accordingly.</li><li>Identified and documented process improvement opportunities, translating them into requirement specifications while collaborating on documentation through SharePoint and DevOps.</li><li>Delivered monthly updates on pipeline reports, prepared executive presentations, and ensured accurate and timely communication of key information to stakeholders.</li></ul>

Business Analyst

<ul><li>Engaged with stakeholders to elicit, analyze, document, and validate their business needs.</li><li>Conducted comprehensive data analyses to identify trends, patterns, and insights to optimise business operations.</li><li>Identified and documented project stakeholders, establishing customer areas and characteristics through developing a RACI chart.</li><li>Developed and maintained product and sprint backlogs for the Scrum team in Jira on an ongoing basis.</li><li>Created detailed user stories with acceptance criteria by facilitating regular backlog refinement sessions with the team.</li><li>Developed a comprehensive risk and dependency matrix to manage and monitor project requirements effectively.</li><li>Utilized cloud-based analytics tools to extract valuable insights from complex data sets, translating them into meaningful visualizations and actionable recommendations for key stakeholders.</li><li>Led successful cloud migration projects, ensuring the seamless transition of critical business systems and applications to cloud platforms with minimal disruption to operations.</li><li>Researched, reviewed, and analyzed the effectiveness and efficiency of existing requirements-gathering processes, formulating strategies for enhancement.</li><li>Created process models, specifications, diagrams, and charts to guide the project team.</li><li>Translated business challenges into analytical insights by assembling information, extracting relevant facts, drawing logical conclusions, and presenting actionable recommendations.</li><li>Contributed to the SaaS team, delivering cloud-based software solutions to provide products and applications to clients.</li><li>Demonstrated a proven track record of conducting thorough analyses and providing valuable recommendations to support strategic decision-making in new business development opportunities, including in-depth market research and evaluations of financial viability.</li><li>Provided insights to inform key stakeholders about the risks, benefits, and potential outcomes of specific initiatives, enabling informed decision-making aligned with organizational objectives.</li></ul>

• Gathered business requirements and analyzed requirements for the current and future state of the products and applications.• Documented business processes and analyzed procedures to align with changing business needs.• Elicited and documented requirements in user stories, use cases, data mapping documents and process flows.• Implemented customized AWD workflows to optimize task prioritization, resulting in an increase in operational efficiency and a reduction in processing time.• Led collaborative sessions to generate user stories and prototypes for custom systems development, while effectively managing project activities using Jira and Confluence.• Collaborated closely with cross-functional teams, including IT, finance, and operations, to gather requirements, facilitate knowledge transfer, and foster effective communication throughout cloud initiatives.• Facilitated daily stand up, sprint planning, backlog refinement and retrospective meetings in the absence of a Scrum Master.• Mapped current business and operational processes and offered recommendations for improvement.

• Offered the highest level of customer service at the Concierge desk by assisting with any inquiries by Super Elite/VIP members, including day of travel requests such as check-in, upgrades, connection assistance, re-booking, lost items, or local information.• Identified and reviewed top tier reservations in advance of flight departure and/or arrival to ensure that allspecial service requests have been actioned.• Worked closely with the Reservations and the Customer Relations department to facilitate and aid in travel requests for Super Elite/VIP members.

Customer Care Coordinator

HD Skills Assessment - Armaan G

Armaan Gill

Video Interview - Armaan G.

English (British)

Armaan Gill is a certified Business Analyst with over 7 years of experience in business analysis across healthcare, government, financial services, and consulting. She has a strong ability to bridge business needs with technical solutions, excelling at gathering and refining requirements, streamlining processes, and collaborating with cross-functional teams to deliver impactful solutions. 
 Proficient in Jira and Confluence, Armaan effectively manages product backlogs and facilitates collaboration within agile teams. Her experience managing end-to-end project lifecycles and adapting to various methodologies (Agile, Waterfall, Hybrid) ensures scalable, long-term solutions. With expertise in conducting data analyses, developing financial models, and creating detailed user stories, she provides actionable insights that support strategic decision-making and drive transformative outcomes for organizations.

Armaan Gill

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HD Skills Assessment - Armaan G

Video Interview - Armaan G.

HD Skills Assessment - Armaan G

Video Interview - Armaan G.