Bianca Smith
Travel Writer

Bianca Smith

Past clients include AIA & Expedia.

About

Bianca Smith is a content marketer, writer, and website producer with over 15 years of experience with tech, e-commerce, healthcare, retail, and NFP organizations across Australia, the United States, and Canada. She has written a range of content, including website copy, SEO articles, and blog posts. Her past clients include AIA, Expedia, Exchange, Good Shepherd Microfinance, Chirpsy, Melbourne Centre for Financial Studies, and more. As a web manager and producer, she has skills in website builds, SEO and maintenance, WordPress, SharePoint, and Adobe Experience Manager (AEM).

Employment

1 role
Jul 2009 - Present 16 years 10 months
Content Marketer, Copywriter, & Website Producer
Independent

Bianca has experience working with tech, e-commerce, healthcare, retail, and NFP organizations across Australia, the United States, and Canada.


As a content producer for MYOB:

  • Optimized the MYOB website and content using Adobe Experience Manager/AEM, UX copywriting, and customer-driven analytics.
  • Delivered an uplift website project using AEM:

As a content and community marketing manager for Riot Art & Craft:

  • Created content to increase brand engagement and sales for the art and craft online retailer.

As a content marketing specialist for CBM Australia:

  • Helped the international aid organization with social media, website production, and blog.

As a content producer for AIA Australia:

  • Hired, via Aquent, for a project-focused contract migrating content with the life and health insurance company's Australian operations.

As a content and communications manager for Good Shepherd Microfinance:

  • Hired to increase loan volumes using digital marketing for a not-for-profit organization providing no and low-interest loans to people on low incomes.
  • Used digital marketing to help the organization achieve the highest loans issued.
  • Grew organic social media reach to 30% of followers.
  • Increased SEO performance over four sites.

As a content specialist for MultiCare:

  • Supported internal communications.

As a content manager for ThriftBooks:

  • Hired via The Creative Group to be the house blogger and social media writer increasing social media engagement and site sales.

Education

Sep 2014 - Jun 2015 9 months
Masters, Communications
RMIT University
Jan 2008 - Jan 2009 1 year
Graduate Diploma, Public Relations
RMIT University
Sep 2000 - Jun 2007 6 years 9 months
Bachelor of Business Studies, Marketing
Monash University

Portfolio

7 items