<p>A Certified SAFe 4 Practitioner (SP) is a SAFe team member professional responsible for using Scrum, Kanban, and XP in a SAFe environment. Key areas of responsibility include planning Program Increments and iterations, breaking requirements into stories, developing incrementally with built-in quality, demoing value at a team and program level, and problem-solving impediments to drive relentless improvement.</p>

<p>A Certified SAFe 4 Scrum Master (SSM) is a SAFe Scrum Master professional responsible for integrating Scrum practices into an organization. Key areas of competency include using Scrum and Kanban to facilitate team events, supporting program execution, and coaching Agile teams.</p>

<ul><li>Directed resources for the digital experience testing team for high-profile business initiatives. Communicated and managed delivery schedules, resources, completion percentages, blocking issues, risk mitigation, and moved T-Mobile to a digital-first company.</li><li>Coached product managers, project managers, and teams on Agile delivery methods and tools, and ensured completion of tasks and delivery of high-quality multimillion-dollar projects like Easy Switch.</li><li>Ensured delivery of initiatives on T-Mobile.com and T-Mobile iOS and Android Apps by managing: functional, accessibility, security, performance, and regression testing in all environments.</li><li>Ensured the bug-free delivery of the following initiatives: T-Mobile Home Internet, Easy Switch to digitally switch users from competitors to the T-Mobile network, Artificial Intelligent Customer Specific Marketing Offers, and migration of T-Mobile.com marketing content to Adobe Experience Manager.</li></ul>

Senior Project Manager

<ul><li>Developed roadmap and requirements, and worked with the development team taking the application from its infancy with no customers to over 200 companies onboarded. Portal received high customer approval and included a dashboard, financials, interactive map, knowledge base, product catalogue, and order capabilities.</li><li>Identified Minimum Viable Product (MVP) and delivered portal in 5 months for initial customer onboarding.</li><li>Collaborated with stakeholders from 6 functional areas to build the requirements list and roadmap resulting in a release every 5 weeks of high-valued functions.</li><li>Demoed portal to customers and internal teams keeping everyone updated on the latest functionality.</li><li>Identified key success factors, analyzed usage against goals, and prioritized requirements using ROI and managed vendor development and budget resulting in faster delivery of complex portal functions like a knowledge base and product catalogue and ordering system.</li><li>Delivered key functions for large customers with $10+ million in annual consumption of services and communicated delivery status and results to partner groups within the organization.</li></ul>

Product Manager

<ul><li>Directed Order Management domain API team that started with 15 members and grew to 30 with 4 agile teams, delivering functions for 14 projects annually including projects for Apple, Costco, and Best Buy.</li><li>Collaborated with T-Mobile management to develop a roadmap and annual plan to roll out new API functionality enabling T-Mobile to quickly implement marketing initiatives to increase sales.</li><li>Spearheaded transition to using APIs, microservices, and DevOps that achieved the ability for continuous testing and continuous delivery.</li><li>Managed a project that transitioned Order Management domain teams to Agile resulting in the adoption of methodologies and improving employee morale by increasing feedback and interaction among teams.</li><li>Managed project for the National Retailer Sales team to deliver postpaid services through Walmart. The project was completed in 3 months rolling out services to 600 Walmart stores with few defects.</li></ul>

Technical Delivery Manager

<ul><li>Worked as the business analyst and subject matter expert for the Oracle Product Lifecycle Management for Process (PLM) application which is an enterprise application housing formula, package, and supplier information. Worked closely with Marketing, Research and Development, Supply Chain, and Global Juice stakeholders to drive business transformation.</li><li>Designed an international package sustainability system that automated the calculation of packaging material output, and allowed “what if” capabilities to reduce carbon footprint. </li><li>Partnered with supply chain stakeholders to re-architected the PLM system to improve data quality and system usability. Accurately converted 20,000 specifications with 1,000 attributes resulting in recognition by CIO for a successful launch.</li><li>Worked with a cross-functional team to design an analytics application that used thousands of supply chain data points resulting in a 30% improvement in product quality. Executed user acceptance sessions in Shanghai, China.</li><li>Designed PLM master formula report module by working with formula governance and global lab teams. Captured requirements and documented integration details. Performed user acceptance at Brussels lab, resulting in the successful launch and global use of reports.</li></ul>

Business System Analyst

<ul><li>Collaborated with the business to identify product improvements for the 2006 release for Autotrader.com resulting in a revenue increase of $300M. Architected fraud prevention capabilities to successfully reduce fraud by 65%.</li></ul>

Business Analyst

David Whitehurst

English (British)

David Whitehurst has over 15 years of solid experience working with businesses in establishing and managing business systems to deliver high-quality results. With HCL America and T-Mobile, he worked as a Project Manager for high-profile business initiatives including risk mitigation, Agile delivery methods, resource management, and functionality testing. He was also with Coca-Cola Company where he was the subject matter expert for the product lifecycle management for processes and coordinated with several teams such as marketing, research and development, and supply chain.

David Whitehurst

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