Arthur Freitas

About

Certified in Salesforce, Scrum, and ITIL, Arthur Freitas is a senior business analyst and IT professional with over 15 yrs of international experience. He works at Equinix, acting on multiple projects, such as country roll-outs, innovation, enhancements, and new functionalities. At K2 Partnering Solutions, he served as a senior Salesforce IT business analyst responsible for the management of Salesforce projects in Jira Software and Jira Portfolio. Arthur also previously worked for Microsoft and IBM.

Employment

3 roles

Jun 2020 - Present 5 years 11 months

Senior Business System Analyst

Equinix

Functioned as business facilitator for global projects on the Service-Now platform.
Acted on multiple projects, such as country roll-outs, innovation, enhancements, and new functionalities.
Worked in a dynamic role that requires quick adaptation and attention to detail, such as always seeking to improve the relationship and bring more value to business users.

Jun 2019 - Oct 2019 4 months

Senior Salesforce IT Business Analyst

K2 Partnering Solutions

Led management of Salesforce projects in Jira Software and Jira Portfolio, stakeholder management and business requirements gathering, assisting with continuous improvement plans, business definition writing, documenting other stages of the project life-cycle including scoping, proof of concept, blue print, training, UAT, and Go-Live.
Acted as the bridge between business stakeholders and the development team; assigned tasks to developers and assisted to translate the business requirements into technical and functional specs.
Served as Scrum Master, facilitating daily stand-up meetings and sprint planning and review as well as managing the deployments/releases and communicating to stakeholders.
Worked with Salesforce maintenance (BAU) queries, acting as a DevOps facilitator leading the team to fix bugs and apply hotfixes into production.

Jan 2018 - Mar 2019 1 year 2 months

Senior Applications Business Analyst

Informa Markets

Led business requirements gathering.
Provided tier 2 support and served as team lead on a global Salesforce implementation program as a CRM/Quote to Cash tool, being the main point of contact in the region.
Participated on the functional design and development of business processes, targeting to maximize the effectiveness, and also performing training, awareness, and evangelism to the business users.
Provided a better and more efficient user experience, helping the sales teams to drive the business forward.