<ul><li>Was responsible for providing Mulesoft strategic guidance and leadership to the Customer Success Strategy &amp; Architecture department in France, ensuring their success and driving the adoption of our products and solutions.</li><li>Led the Customer Success efforts in France, overseeing a team of Customer Success Managers and driving customer success initiatives.</li><li>Developed and executed strategies to ensure customer satisfaction, retention, and expansion.</li><li>Fostered strong relationships with key stakeholders, including C-level executives, to understand their needs and drive customer success.</li><li>Collaborated with customers to design and architect solutions that address their business requirements.</li><li>Worked closely with our product and engineering teams to provide feedback and influence the development of our products and solutions.</li><li>Drove adoption of our products and solutions by providing training, workshops, and resources to customers.</li></ul>

Strategic Advisor & Senior Regional Lead - France

<ul><li>Designed and architected Salesforce solutions, specifically focusing on Sales and Service Cloud, to meet client requirements and business objectives.</li><li>Collaborated with stakeholders, including business users, project managers, and developers, to gather and analyze requirements and translate them into technical designs.</li><li>Provided expertise in system integration, data migration, and scalability to ensure the overall success of the solution.</li><li>Served as the technical authority and advisor on Salesforce Sales and Service Cloud, guiding the development team throughout the project lifecycle.</li><li>Provided technical leadership and mentorship to junior team members, sharing best practices and promoting continuous learning and development.</li><li>Led the technical implementation of Salesforce projects, ensuring adherence to project timelines, budgets, and quality standards.</li></ul> Clients: &nbsp;Coca Cola European Partners, Deutsche Bank, St. James’s Place Wealth Management, Nottingham Building Society / Beehive Money&nbsp;and Nomura. Awards: 2022 Mission Impossible Award – EMEA Professional Services Team 2020 Inspirational Individual Award - UK&amp;I Professional Services Team2020 H1 Hero Award - UK&amp;I Professional Services Team

Senior Technical Architect - Sales & Service Cloud

<ul><li>Developed an integration (APEX – SOAP API) between Sales Cloud and Marketing Cloud.</li><li>Served as the technical authority and advisor on Salesforce Marketing Cloud, guiding the development team throughout the project lifecycle.</li><li>Designed and architected Salesforce Marketing Cloud solutions to meet client requirements and marketing objectives.</li><li>Stay up-to-date with the latest Salesforce Marketing Cloud features, releases, and industry trends, incorporating them into solution designs and recommendations.</li><li>Conducted code reviews, perform system tests, and ensure the overall stability and performance of the implemented solutions.</li><li>Collaborated with cross-functional teams, including marketing strategists, designers, and administrators, to ensure seamless project delivery.</li></ul> Clients:&nbsp;&nbsp;Nufffield Health, Reed Online, Gala Coral, The Guardian, Scandic Hotels, and Telia Norg. Awards:Marketing Cloud Services Innovation Award (2015).

Senior Technical Architect - Marketing Cloud

<ul><li>Created comprehensive technical specifications.</li><li>Established and assessed the architecture, specifically focusing on ESB/SOA.</li><li>Chose suitable technologies to address specific problem requirements.</li><li>Provided support to the development team throughout the project lifecycle.</li><li>Conducted code reviews to ensure compliance with internal coding standards.</li></ul>

Software Architect

<ul><li>Facilitated the transition of the team from a waterfall to an Agile methodology.</li><li>Acted as a liaison and effectively managed relationships with product owners, the management team, software team, and stakeholders.</li><li>Engaged in regular communication with the team to identify and address issues and risks.</li><li>Ensured adherence to the established rules and principles of the Agile methodology.</li><li>Orchestrated and chaired various meetings including daily updates, sprint planning, demos, and retrospectives.</li></ul>

Scrum Master

Nicolas Vasseur

English (British)

Nicolas Vasseur is a highly accomplished Technical Architect with an impressive track record of 23 Pardot, Salesforce, TOGAF, and SAFe certifications. He has over fifteen years of experience in the technology industry, he has established himself as a leading expert in his field. At Salesforce, he won a prestigious Marketing Cloud Innovation Award. Nicolas has worked with a diverse range of clients both in the UK, such as Reed Online and Nuffield Health, as well as internationally with notable companies like Scandic Hotels and Telia Norg.

Nicolas Vasseur

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