Richard Hartung

• Wrote for GTNews, Today newspaper, Efma Journal, OOSKAnews, Challenge and other publications.
• Authored the books titled Changing Lanes, Changing Lives and Is Giving Worth It.
• Wrote for banks and other companies and presented drafts to editors and clients for feedback.
• Worked with editors and clients to shape the material so it can be published.

Transcarta develops and implements creative strategies, products, services and process improvement initiatives for consumer financial services with a focus on payments.

• Provided consulting services on retail banking, cards, and payment products to financial institutions, service providers, software companies and retailers throughout the Asia Pacific region.
• Worked with financial institutions, service providers, research companies and technology firms to enhance strategy, back-office support, merchant acquiring, infrastructure and service quality for payments products.

GTNews is a global knowledge resource for more than 65,000 treasury, finance, payments and cash management professionals. 

• Wrote commentary and articles for the monthly Asia Bulletin.
• Sourced articles and contributors for the GTNews Weekly Bulletin.

• Ensured that all the business’s narratives and message are in support of the content strategies and editorial decisions that were formulated along with key stakeholders.
• Developed and oversaw an integrated content strategy that encompasses channel selection and focus, editorial governance and metrics to be applied and aligned with the business’s overall objectives and targets.

• Managed the credit card center in OCBC Bank. Had responsibility for over S$45 million in revenue, 120 staff and over 500,000 cards.
• Developed and implemented strategies to reinvigorate a slow-moving business including initiatives to increase receivables, improve credit risk and expand co-brand programs.

• Set up and ran a successful new start-up credit card business for the Ban.
• Designed a marketing plan that created immediate brand awareness and introduced innovative loyalty program features.
• Developed a new business model for credit cards in Singapore that combined outsourcing to third parties and optimal leveraging of existing Bank processes.
• Hired, trained, & led a new team in the cards department.
• Made the business profitable in a saturated market, within 18 months.

• Developed and implemented the strategy and plans for MasterCard operations and technology in the region.
• Represented the region to U.S. headquarters, the Asia/Pacific Board and regional management.
• Managed consulting programs for member banks.
• Ensured smooth implementation of new programs for customer service, settlement, staff training, service quality and systems improvement.