Rebecca Chan
Project Manager

Rebecca Chan

Senior Business Analyst & Project Manager from NTT Data.
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About

Rebecca Chan is a senior business and IT analyst with over 12 years of experience working with clients across the technology and healthcare industries. She is experienced in business process and data analysis, documentation and technical writing, training, and communications, and is proficient with tools such as Captivate, Ariba, Articulate, ServiceNow, SharePoint, Microsoft PowerPoint, Microsoft Excel, and Microsoft Word. Rebecca is also a certified professional Scrum Master.

Employment

4 roles
Jun 2020 - Jul 2022 2 years 1 month
Consulting Manager
NTT Data
  • Performed business analysis and consulting within the healthcare IT domain.
  • Provided documentation, analysis, reporting, and project management support for various projects. Acted as a liaison between development teams and customers, gathering and documenting business requirements.
  • Assigned as one of four lead designers and developers for e-learning trainings, user guides, and technical writing for Microsoft Dynamics for the Florida Office of the Attorney General.
  • Functioned as lead designer and developers for e-learning training for Incident and Configuration Management in ServiceNow, including recording audio, for British Columbia WEST regional hospitals.
  • Configured and integrated systems and supported interfaces for file movements for healthcare payor services. Worked with enrollment, development, business analyst, and payor 835 teams to route files.
  • Leader of identity access management support and design of access form for 50+ healthcare payer websites.
Dec 2013 - Jun 2020 6 years 6 months
Business Analysis, Senior Specialist
NTT Data
  • Analyzed, gathered, and documented business requirements for various projects.
  • Conducted large data gathering, organization, and coordination from a wide range of departments and IT leaders to improve biomedical device security.
  • Designed and wrote user guides, manuals, and FAQs on security access provisioning and requests; trained users on provisioning.
  • Project management and auditing of information security tasks and the Office of Strategy and Governance for Tenet Healthcare.
Sep 2012 - Dec 2013 1 year 3 months
Business Analysis, Senior Analyst
Dell Services
  • Established ownership of job requisition approvals and acted as point-of-contact for hiring managers, project coordinators/managers, and recruiters. Provided end-to-end support, advised and assisted hiring managers, recruiters, or points-of-contacts on processes for job requisitions.
  • Conducted training sessions across multiple organizations.
  • Performed workforce reporting.
Oct 2010 - Sep 2012 1 year 11 months
Knowledge Management, Senior Analyst
Dell Services
  • Hosted bi-weekly financial forecast calls with practice leaders for financial analysis.
  • Facilitated orientation of new hires.
  • Organized and maintained a sales tracking sheet of all extension and renewal healthcare consulting opportunities.
  • Assisted with SharePoint maintenance and organization.

Education

Jan 2019 - Dec 2019 11 months
Certified Scrum Master, Project Management
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Sep 2005 - May 2009 3 years 8 months
Bachelor's, Sociology
University of Massachusetts Dartmouth

Portfolio

1 item