Rebecca Chan

• Performed business analysis and consulting within the healthcare IT domain.
• Provided documentation, analysis, reporting, and project management support for various projects. Acted as a liaison between development teams and customers, gathering and documenting business requirements.
• Assigned as one of four lead designers and developers for e-learning trainings, user guides, and technical writing for Microsoft Dynamics for the Florida Office of the Attorney General.
• Functioned as lead designer and developers for e-learning training for Incident and Configuration Management in ServiceNow, including recording audio, for British Columbia WEST regional hospitals.
• Configured and integrated systems and supported interfaces for file movements for healthcare payor services. Worked with enrollment, development, business analyst, and payor 835 teams to route files.
• Leader of identity access management support and design of access form for 50+ healthcare payer websites.

• Analyzed, gathered, and documented business requirements for various projects.
• Conducted large data gathering, organization, and coordination from a wide range of departments and IT leaders to improve biomedical device security.
• Designed and wrote user guides, manuals, and FAQs on security access provisioning and requests; trained users on provisioning.
• Project management and auditing of information security tasks and the Office of Strategy and Governance for Tenet Healthcare.

• Established ownership of job requisition approvals and acted as point-of-contact for hiring managers, project coordinators/managers, and recruiters. Provided end-to-end support, advised and assisted hiring managers, recruiters, or points-of-contacts on processes for job requisitions.
• Conducted training sessions across multiple organizations.
• Performed workforce reporting.

• Hosted bi-weekly financial forecast calls with practice leaders for financial analysis.
• Facilitated orientation of new hires.
• Organized and maintained a sales tracking sheet of all extension and renewal healthcare consulting opportunities.
• Assisted with SharePoint maintenance and organization.

Cum Laude

Part of Iota Delta Nu sorority