<ul><li>Provided guidance and mentorship to individuals seeking to learn and enhance their Salesforce skills.</li><li>Assisted mentees in understanding and navigating the Salesforce platform, its features, and its capabilities.</li><li>Created personalized learning plans for mentees to address their specific skill development needs.</li><li>Recommended relevant resources, training materials, and hands-on exercises to support mentees' learning journey.</li></ul>

Salesforce Mentor

<ul><li>Provided Salesforce consultancy services to clients across various sectors, with a focus on stakeholder management, requirements gathering, and reviewing existing implementations from both functional and technical perspectives.&nbsp;</li><li>Engaged with stakeholders at all levels, including executives, business users, and IT teams, to gather requirements and understand their needs.</li><li>Conducted comprehensive reviews of existing Salesforce implementations, identifying areas for improvement and optimization.</li><li>Provided functional and technical analysis and review of Salesforce solutions, ensuring they align with industry best practices and standards.</li></ul>

Salesforce Solution Analyst / Architect / Consultant

<ul><li>Collaborated with the Digital Transformation team to identify opportunities for improving and expanding our Salesforce implementation.</li><li>Supported the implementation and configuration of various Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, Pardot, and Azure DevOps.</li><li>Analyzed business processes and requirements to provide recommendations on how to leverage Salesforce technology to improve efficiency and effectiveness.</li><li>Assisted in the design and development of customized solutions and workflows within Salesforce to meet business needs.</li><li>Supported the development and execution of testing plans to ensure the quality and reliability of Salesforce enhancements and new features.</li></ul>

<ul><li>Led greenfield implementations of Salesforce Sales Cloud, Salesforce Service Cloud, and custom-built solutions.</li><li>Acted as the subject matter expert for the Salesforce platform, supporting the consultant team in the UK region.</li><li>Translated clients' business requirements into architecture, developed efficient solutions, and created project roadmaps, timelines, and delivery plans to achieve desired outcomes.</li><li>Conducted post-implementation training sessions to drive adoption, user effectiveness, and return on investment.</li><li>Integrated Salesforce with Marketing Cloud, 3rd party apps, and data sources using APIs and configured 3rd party connectors.</li><li>Provided ongoing support and assistance for Salesforce-related issues and escalations.</li><li>Collaborated on the development of an AppExchange product called ReSpace.</li></ul>

Salesforce Consultant

<ul><li>Gathered requirements from stakeholders at all levels and implemented a logical system for managing documented projects, automating issue management processes.</li><li>Documented project briefs for development, oversaw projects, and performed Salesforce administrative tasks.</li><li>Created reports and dashboards for C-level executives, integrated customer data via REST and Batch API, and developed a new registration and onboarding process.</li><li>Configured custom objects and fields with automation for subscription plans/plugins management.</li><li>Utilized Quick Actions, Workflow Rules, Process Builders, and Flows to optimize system processes.</li><li>Collaborated with stakeholders across multiple locations (Berlin, Krakow, London, New York) to ensure effective communication and project management.</li></ul>

Salesforce System Administrator

<ul><li>Completed Salesforce Admin Beginner and Intermediate modules through Trailhead.</li><li>Provided first-line support to customers, managed user accounts, resolved issues, and handled data jobs, reports, dashboards, and basic automation tasks.</li><li>Communicated with customers and Salesforce representatives to understand requirements and provide timely resolutions.</li><li>Utilized Sandboxes and Change Sets for environment deployments.</li><li>Developed a custom solution for tracking stock fluctuation and a stylist's sales process, demonstrating the power and efficiency of Salesforce.</li></ul>

Salesforce Administrator

Regina Cseppento

English (British)

Regina is an exceptional Pardot and Salesforce Consultant with a solid background in leveraging technology and data to find optimal solutions. With nine Salesforce certifications, she possesses expertise and a proven track record in delivering successful Salesforce implementations. Regina's extensive experience in the Salesforce ecosystem has equipped her with a deep understanding of various Salesforce products and their capabilities. Her proficiency in Pardot and her comprehensive knowledge of Salesforce's suite of tools and features allow her to design and implement tailored solutions that drive business growth and enhance marketing automation.

Regina Cseppento

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