Alethea Jimison

ICS provides audio/visual control system programming, DSP programming, interface GUI design, system design support, and onsite support.

• Created organizational content, including newsletters, employee handbook, training manual and videos, PowerPoint presentation training material, standard operating procedures (SOPs), and knowledge base content in the employee portal (Salesforce).
• Streamlined processes by introducing new methodologies for CRM management.
• Collaborated with the executive team to develop internal initiatives for organization development and change management.
• Created and managed business reports in Salesforce for business management assessment and strategy development.
• Conducted CRM data integrity audits in Salesforce to direct the administrative team.
• Coordinated and facilitated all projects between ICS+ and clients as the logistical project manager for several projects simultaneously.
• Maintained and managed the complete sales pipeline for new projects.
• Acted as a point of contact for potential and existing clients to develop and maintain great working relationships.
• Conducted recruiting and new hire training. Developed organizational training material and strategies with the executive team.
• Functioned as direct supervisor to the administrative assistant.

Austin Staffing is a staffing agency that specializes in finding employees in the contact center, engineers, energy, accounting, help desk, and gaming fields.

• Created organizational content, including employee training material and SOPs.
• Generated and reviewed branch income reports, activity reports, and other performance data to ensure productivity and goal achievement.
• Managed reports and business strategies for maintaining gross profit margins on accounts to recommend and implement improvements as needed
• Handled a team of recruiters to provide support and guidance.
• Worked directly with the executive team to introduce new methodologies and improvements to current operations.
• Tracked industry trends to advise clients of best practices for employee management and position salary requirements.
• Established and maintained relationships with new and existing clients.
• Sourced and recruited potential candidates through advertising, networking, and other creative recruiting resources.
• Conducted candidate interview process for assigned accounts.
• Performed onboarding procedures in compliance requirements for the State and Federal labor codes.
• Oversaw the selection and placement of job candidates to client company as well as follow up to ensure client satisfaction.
• Worked with other team members to ensure proper communication as well as order fulfillment.
• Met with and tour client company locations to stay current with staffing changes and client culture.

• Managed a team of human resources coordinators.
• Investigated and resolved employment-related disputes through proactive communication and effective employee relations management.
• Facilitated performance management processes.
• Conducted biweekly payroll audits for several hundred employees.
• Oversaw weekly project management staff meetings.
• Managed organizational data integrity using various HRIS systems such as PEACS and iCIMS to manage and participate in the full recruitment life-cycle for high volume recruiting campaigns (30 to 350 hires per month).
• Created and posted requisitions, personnel file maintenance, pipeline data integrity, report management, pre-screened candidates, conducted interviews, hired candidates, conducted new hire orientation, managed terminations, and exit interviews.

• Worked directly with the president, district sales manager, and operations manager to develop organizational change strategies and retention strategies for four business units.
• Helped create training content and revised the employee handbook.
• Traveled between all four locations to offer support in recruiting, performance management, and employee relations.
• Provided solid support for the infrastructure with the goal of being a part of organizational progress.
• Prepared, organized, and maintained personnel files; coordinated the completion and updating of employee documents and forms.
• Conducted periodic audits on personnel files to ensure compliance with legal requirements.
• Worked with confidential information and uphold employee confidentiality in high regard.
• Supported the hiring goals by posting job ads, attending career fairs, sending response letters, manage the full recruiting cycle and new hire process.
• Supported multiple locations in Texas to meet attrition needs.
• Conducted new-hire orientation and coordinated new employee training.
• Performed employee performance evaluations, counseling, and terminations.
• Monitored quality and performance metrics for all locations.
• Worked with managers to meet weekly payroll budget and with the executive team to manage projects.
• Developed policies based on organizational need.
• Provided quality control support and coaching to the management team as well as employee relations.
• Conducted exit interviews and responded to unemployment claims.