- Led BA on THD’s $4.7MM project under the national Pro Referral program, a P2P service connecting DIY customers with over 800 trade professionals (pros); an integral member of the product development team and thought partner to business, product, and IT leadership.
- Launched the “Invitation and Onboarding” pilot feature for 200 pros nationally; refined mobile user experience to be more intuitive in partnership with UX/UI teams, developed Jira user stories and success criteria, and supported dev and QA efforts with IT teams.
- Crafted over 15 process flow diagrams in Miro for customer care, business, and IT teams to bring clarity to project scope, drive stakeholder agreement, and aid in project strategy; diagrams currently leveraged by teams to facilitate decision-making and coordination with external partners on legal, tax, and marketing implications.
- Conducted overhaul of Pro mobile app to create a more engaging and immersive user platform with new features including job management, scope update, profile maintenance, and payment; devised requirements spanning over 300 user stories to align with business objectives, and consulted with stakeholders to ensure technical feasibility and compliance with legal guidelines.
- Addressed low “attach rate” in existing path-to-purchase experience for the DIY customer through adoption of transparent pricing strategy in redesign of experience; changes forecasted to uplift attach rates by 40% in upcoming launch.
- Liaised with more than 20 cross-functional teams to address project blockers, communicate and clarify requirements, assess impact of business decisions, and steer project leadership towards resolution.
- Received “quarterly recognition” twice for demonstrating exceptional creativity and resourcefulness; identified and implemented alternative solutions to save 80 hours of development effort through minimal modifications to the backend Hybris architecture.
Charvi Khurana
About
Charvi Khurana is an accomplished business consultant with fintech, e-commerce, retail, and consumer products experience., and has a strong track record of designing and delivering data-intensive solutions through collaboration with business and IT teams. She works as a lead business analyst at The Home Depot Canada, where she spearheads e-commerce projects which include mobile apps and payments. Her technical skills include ERP systems (NetSuite), Jira, Confluence, Miro, Abstract, MS Office and Visio, and InVision.
Employment
Charvi took dual responsibility as a business analyst and project manager on digital commerce and web design engagements with retail clients; led efforts on data migration, business process design, and UAT execution. She also acted as key contributor to the development of implementation strategy and release planning.
E-commerce and ERP implementation for Storage Solutionss, Ottawa:
- Managed end-to-end data migration strategy and efforts for four project workstreams; published data migration strategy to guide the client through data requirements, transfer points, and data quality testing.
- Collaborated with PM to devise overall project strategy and release plan; refined current scope, defined scope for future workstreams, planned workshops for gathering requirements, and championed development of client’s testing strategy and plan.
Website and e-commerce implementation for Custom Printing, Vaughan:
- Led key business and requirements analysis, project management, scheduling, and testing activities; refined existing and defined new business processes, designed customer experience journey in collaboration with client, and led development and UAT efforts.
Website implementation for Plastic Manufacturing, Milton:
- Modernized brand image by creating a unique digital experience for client’s end consumers; designed a bespoke backend content management application to scale with future growth and provide client with flexibility overmanaging website content.
Website, e-commerce, and ERP implementation for Grocery, Toronto:
- Led product data migration strategy, structured 8700 SKU data, and addressed critical quality issues to enable smooth migration; helped client reduce web-asset upload times from hours to minutes by designing new process to organize 30,000 product images.
Technology strategy and vendor assessment for Department Store, Ottawa:
- Helped define client strategy and best practices to transition to new tech architecture based on client operational requirements; evaluated technology vendors to assess fit to the required capabilities, and consolidated vendor shortlist for the client.
- Led design and implementation of the role-based access control initiative to migrate and integrate access data for over 500 users from individual level access in Netezza to group level access in Hadoop.
- Conducted extensive analysis using Netezza SQL on BMO’s User Active Directory database to group user access; created BRD for each group and discussed requirements in multiple requirement gathering sessions with over 80 individual teams and team leads.
- Implemented a business process model as a tactical solution after identifying a critical gap in current system; solution allowed tracking of finalized user groups in absence of a strategic group-management framework.
- Advised team leads on formulating access groups by helping them navigate data ac cess requirements based on team mandate; prevented unwarranted access to sensitive data, hereby aligning team function and data needs, and providing increased security.
- Created test plans and performed regression testing of trade pre-processors to verify success rate by running batch process in UAT environment; determined root cause of discarded/excluded trades by reviewing the input data against various reference tables.
- Devised BRD and SRD documents, and performed test simulations to determine current-state critical gaps; identified reference tables requiring enhancement in order to onboard and process new currencies for Sophis equity forward trades.
