<ul><li>Led BA on THD’s $4.7MM project under the national Pro Referral program, a P2P service connecting DIY customers with over 800 trade professionals (pros); an integral member of the product development team and thought partner to business, product, and IT leadership.&nbsp;</li><li>Launched the “Invitation and Onboarding” pilot feature for 200 pros nationally; refined mobile user experience to be more intuitive in partnership with UX/UI teams, developed Jira user stories and success criteria, and supported dev and QA efforts with IT teams. </li><li>Crafted over 15 process flow diagrams in Miro for customer care, business, and IT teams to bring clarity to project scope, drive stakeholder agreement, and aid in project strategy; diagrams currently leveraged by teams to facilitate decision-making and coordination with external partners on legal, tax, and marketing implications. </li><li>Conducted overhaul of Pro mobile app to create a more engaging and immersive user platform with new features including job management, scope update, profile maintenance, and payment; devised requirements spanning over 300 user stories to align with business objectives, and consulted with stakeholders to ensure technical feasibility and compliance with legal guidelines. </li><li>Addressed low “attach rate” in existing path-to-purchase experience for the DIY customer through adoption of transparent pricing strategy in redesign of experience; changes forecasted to uplift attach rates by 40% in upcoming launch. </li><li>Liaised with more than 20 cross-functional teams to address project blockers, communicate and clarify requirements, assess impact of business decisions, and steer project leadership towards resolution.</li><li>Received “quarterly recognition” twice for demonstrating exceptional creativity and resourcefulness; identified and implemented alternative solutions to save 80 hours of development effort through minimal modifications to the backend Hybris architecture.&nbsp;</li></ul>

Lead Business Analyst

Charvi took dual responsibility as a business analyst and project manager on digital commerce and web design engagements with retail clients; led efforts on data migration, business process design, and UAT execution. She also acted as key contributor to the development of implementation strategy and release planning.&nbsp; E-commerce and ERP implementation for Storage Solutionss, Ottawa:<ul><li>Managed end-to-end data migration strategy and efforts for four project workstreams; published data migration strategy to guide the client through data requirements, transfer points, and data quality testing.</li><li>Collaborated with PM to devise overall project strategy and release plan; refined current scope, defined scope for future workstreams, planned workshops for gathering requirements, and championed development of client’s testing strategy and plan.&nbsp;</li></ul>Website and e-commerce implementation for Custom Printing, Vaughan:<ul><li>Led key business and requirements analysis, project management, scheduling, and testing activities; refined existing and defined new business processes, designed customer experience journey in collaboration with client, and led development and UAT efforts.&nbsp;</li></ul>Website implementation for Plastic Manufacturing, Milton:<ul><li>Modernized brand image by creating a unique digital experience for client’s end consumers; designed a bespoke backend content management application to scale with future growth and provide client with flexibility overmanaging website content.&nbsp;</li></ul>Website, e-commerce, and ERP implementation for Grocery, Toronto:<ul><li>Led product data migration strategy, structured 8700 SKU data, and addressed critical quality issues to enable smooth migration; helped client reduce web-asset upload times from hours to minutes by designing new process to organize 30,000 product images.</li></ul>Technology strategy and vendor assessment for Department Store, Ottawa:<ul><li>Helped define client strategy and best practices to transition to new tech architecture based on client operational requirements; evaluated technology vendors to assess fit to the required capabilities, and consolidated vendor shortlist for the client.&nbsp;</li></ul>

Senior Retail Consultant

<ul><li>Led design and implementation of the role-based access control initiative to migrate and integrate access data for over 500 users from individual level access in Netezza to group level access in Hadoop.&nbsp;</li><li>Conducted extensive analysis using Netezza SQL on BMO’s User Active Directory database to group user access; created BRD for each group and discussed requirements in multiple requirement gathering sessions with over 80 individual teams and team leads.</li><li>Implemented a business process model as a tactical solution after identifying a critical gap in current system; solution allowed tracking of finalized user groups in absence of a strategic group-management framework.</li><li>Advised team leads on formulating access groups by helping them navigate data ac cess requirements based on team mandate; prevented unwarranted access to sensitive data, hereby aligning team function and data needs, and providing increased security.</li></ul>

Senior Systems Analyst

<ul><li>Created test plans and performed regression testing of trade pre-processors to verify success rate by running batch process in UAT environment; determined root cause of discarded/excluded trades by reviewing the input data against various reference tables. </li><li>Devised BRD and SRD documents, and performed test simulations to determine current-state critical gaps; identified reference tables requiring enhancement in order to onboard and process new currencies for Sophis equity forward trades.&nbsp;</li></ul>

Senior Business Systems Analyst

HD Skills Assessment - Charvi Khurana

Charvi Khurana

English (British)

Charvi Khurana is an accomplished business consultant with fintech, e-commerce, retail, and consumer products experience., and has a strong track record of designing and delivering data-intensive solutions through collaboration with business and IT teams. She works as a lead business analyst at The Home Depot Canada, where she spearheads e-commerce projects which include mobile apps and payments. Her technical skills include ERP systems (NetSuite), Jira, Confluence, Miro, Abstract, MS Office and Visio, and InVision.

Charvi Khurana

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HD Skills Assessment - Charvi Khurana

HD Skills Assessment - Charvi Khurana