Infrastructure NSW provides specialist advice to the NSW Government on infrastructure investment and prioritization.

• Helped guide the internal Salesforce team with Salesforce delivery.
• Developed understanding of business challenges to address the pain points.
• Demonstrated technical concepts to non-technical audiences.
• Collaborated with business users to create solutions in accordance to business needs.
• Contributed towards the continual improvement of the quality and speed of delivery.
• Ensured timely delivery of development and support deliverable.
• Provided technical leadership in the evaluation of solutions to satisfy business and technical requirements.
• Utilized LWC, Einstein Analytics, and JS Report Studio.

• Worked on the largest Field Service Lightning implementation in Australia for Salesforce. Helped with ongoing implementation of the continuous improvement program, as well as future roll-out across various parts of the business.
• Designed and developed real-time integration of Salesforce with an ERP system named Pronto via Mule soft for inventory management.
• Designed and developed real-time integration of Salesforce with an NBN Network Assurance via Mule soft for mobilization.
• Participated in technical design sessions; developed technical solution documentation aligned with the business objectives.
• Liaised directly with business users to understand, analyze new functional requirements.
• Conducted complex automation using Apex, Visual Flows for the FSL mobile app.
• Handled source code management including check-in, code merges, defect analysis/defect fixing using JIRA.
• Managed work delegation to offshore developers.
• Worked with external partners and integration partner teams to ensure the overall success of the team and implementation goals.

• Worked on a project for Aristocrat. The company is implementing Sales/Service Cloud and Field Service Lightning features to track, monitor, maintain, and schedule the installation/fixing of gambling machines for their respective vendors in the ANZ region.
• Created implementation designs, tried out POCs, performed peer reviews of build components, conducted SIT sessions with business, supported deployment and created systematic technical and functional documentation.
• Participated in technical design sessions; developed technical solution documentation aligned with the business objectives.
• Liaised directly with business users to understand, analyze new functional requirements, as well as explain potential helpful platform functionality already existing in Salesforce.
• Conducted complex automation using Apex, Visual Flows for the FSL mobile app.
• Handled project deployment run sheet maintenance and responsible for source code management, including check-in, code merges, defect analysis/defect fixing using JIRA.
• Created lightning components POCs.

• Created implementation designs, tried out POCs, performed peer reviews of build components, ensured all the project/delivery milestones are met, conducted UAT sessions with business, supported deployment and created systematic technical and functional documentation.
• Participated in technical design sessions; developed technical solution documentation aligned with the business objectives.
• Developed complex visual force pages incorporating SLDS/Apex classes adhering to the best practices based on business needs.
• Built conga queries and templates to effectively utilize the Conga Composer for Salesforce.
• Handled project deployment run sheet maintenance and deployment support, defect analysis/defect fixing using JIRA.
• Delivered BAU processes and procedures post go-live.
• Created lightning components POCs.
• Implemented Apex Reports Namespace classes to schedule the run of reports.

• Managed the implementation of Financial Force Cloud ERP as KinCare's new financial system. This enables opportunity to cash processes flow seamlessly and securely through sales, billing, and receivables without any manual effort, special integrations or extraneous spreadsheets.
• Handled integration with CBA (direct debit); integration with Red Map (OCR and e-procurement module); integration with DTS Communicate (OCR and e-invoicing module); integration with Concur (e-expense module).
• Led the analysis and business requirements gathering to develop detailed functional requirements.
• Participated in trouble shooting client support activities, including liaising directly with the product owners.
• Provided hands-on expert level assistance to developers for technical issues and guide team members.
• Conducted data migration from legacy objects to financial force objects as per the complex business rules.
• Contributed to the development of test plans and scenarios and provided technical support.
• Managed defect triaging/defect fixing.

• Worked on Deloitte Private Connect, a cloud-based tool developed using Salesforce communities and sites. The UI is designed and developed using ReactJS which fetches data in JSON format. 
• Performed Salesforce to Zuora integration using REST API to verify credit card details.
• Designed and developed complex Visualforce pages using the Chosen jQuery plugin.
• Handled defect triaging/defect fixing.
• Transformed business requirements into technical solutions.
• Coached and guided the offshore team members.