Steven Gaghan
Product Manager

Steven Gaghan

Skilled in product strategy & service delivery management.
Work with Steven Work with a Product Manager

About

Steven Gaghan is a product professional with over 10 years of experience focused on defining strategies, developing roadmaps, researching markets and problem spaces, and eliciting requirements for new and existing software products including enterprise healthcare software. With Project Ronin, he formulated requirements, analyzed marketing and customer needs, and generated documents on how to solve problems. He also worked with TeleTracking Technologies where he optimized the product's operating performance, solved end-user problems, led product launches, and owned multi-year roadmaps for organizational strategy.

Employment

5 roles
Aug 2021 - Aug 2022 1 year
Senior Product Manager
Project Ronin
  • Delivered a machine learning model to predict the likelihood of an Oncology patient presenting in an emergency department with an initial adoption rate of 75%.
  • Released a natural language processing model to detect past emergency department visits.
  • Collaborated with partner clinicians, UX, and engineering to identify, design, and deliver enhancements to Ronin’s oncology nurse triage tool.
  • Developed and delivered an SMS patient enrollment feature increasing enrollment by 25%.
  • Evaluated the patient's reported outcome/symptom triage market within the oncology domain comparing problems faced by patients and clinicians to problems solved by Ronin’s current solution and competitive solutions.
  • Defined and refined the product delivery process, and implemented the company’s first beta process.


Jun 2017 - Aug 2021 4 years 2 months
Product Manager
TeleTracking
  • Owned perioperative product with annual revenue of $2.8M, a product that delivered customer value by increasing on-time starts, reducing turn times between cases, and increasing OR utilization. One customer was able to increase revenue by $180M and another projected an annual savings of $10M based on outcomes they achieved.
  • Analyzed hospital-based surgery market vs the ambulatory surgery centre market evaluating size, our current share and penetration in those markets, and the potential ROI to TeleTracking and the customers to deliver a business case for our next generation perioperative product.
  • Created product strategy informed by my business case that allowed us to iteratively solve end-user problems aligning industry metrics with differentiating, competitive features while ensuring the product fit within the organization’s platform portfolio.
  • Developed admin tools to reduce implementation cost by 75% and time by 50%.
  • Led multiple product launches as part of go-to-market strategies developed in collaboration with marketing that included branding, internal and external product evangelization, and internal training, along with the creation of internal and external marketing and sales collateral.
  • Created and owned multi-year roadmaps coinciding with the product and organizational strategy, led re-commercialization efforts in collaboration with marketing and sales for our perioperative product to support market needs related to COVID-19.
Nov 2014 - Jun 2017 2 years 7 months
Product Owner
TeleTracking
  • Prioritized backlogs in alignment with roadmaps to ensure delivery of iterative value, led research activities with internal and external stakeholders to understand user problems to define product needs.
  • Developed workflows, activity diagrams, and other artifacts for multiple products, collaborated with User Experience Designers, Architects, and Product Managers during the solution definition process.
  • Defined Epics, wrote user stories, defined requirements, and created acceptance criteria.
  • Worked closely with developers during sprints to deliver features, as needed.
  • Participated in Scrum ceremonies, created domain models in conjunction with the Enterprise Architects.
  • Helped to define the Product Owner role within the Agile Scrum process.


Dec 2013 - Nov 2014 11 months
Technical Writer II
TeleTracking
  • Participated in the definition of the documentation team’s role in the Agile Scrum process.
  • Developed internal and external documentation, including online help, release notes, and technical bulletins.
Oct 2011 - Nov 2013 2 years 1 month
Principal Technician
Bayer Healthcare
  • Developed use cases, task analyses, and requirements.
  • Conducted human factors/usability activities, including protocol writing and simulated user testing (formative and summative).
  • Supported risk assessment and equipment failure reporting activities

Education

Dec 2020 - Dec 2020 0 months
Certificate, Certified Scrum Product Owner (CSPO)
Scrum Alliance
Apr 1994 - Jul 1999 5 years 3 months
Bachelor's Degree, Arts, English
Indiana University of Pennsylvania

Portfolio

1 item