<ul><li>Determined the company's e-commerce goals and KPIs.</li><li>Identified key areas for improvements, such as audience, acquisition, behavior, and conversions.</li><li>Monitored and analyzed e-commerce metrics and figures.</li><li>Transformed e-commerce data into operational insights.</li></ul>

E-commerce Business Analyst

<ul><li>Consulted to address complex projects for local small to medium size organizations. This has included performing process analysis, work agreement compliance, social media management, recommendations to increase productivity, and efficiency in leveraging technology.</li><li>Assisted an online training business to utilize CRM software to efficiently track clients and prospects, drafted previously lacking agreements between the online training provider and its clients as well as social media management to create a more visible online presence. </li><li>Planned and produced a wireless network solution project by creating a network topography, equipment analysis, and project budget for Fulcrum Archery, a more than $500,000 a year online archery and outdoor retailer resulting in a future project for expansion of the business. </li><li>Devised an inventory tracking solution for Bricks and Minifigs, a children's product retailer, utilizing business process modeling notation (BPMN) analysis and creating a database resulting in a savings of 20 staff hours per week. </li><li>Orchestrated an audit of the payroll processes for a medium-sized retail mattress company employing approximately 3000 employees in which UML (Unified Modeling Language) and Data Flow Diagrams were created, and interviews with payroll teams were conducted and documented.</li></ul>

Business Consultant

<ul><li>Provided system analysis for an ongoing 3-year Flight Operations Integration (FOI) program with an approximate cost of $275 million, which involved the transformation and consolidation of all 25,000 Flight Attendants into a singular crew scheduling and planning program. All of which were a part of the American Airlines and US Airways $11 Billion Merger.&nbsp;</li><li>Verified that the new functionality to be delivered, as documented in the requirements documentation, complied with the new Joint Collective Bargaining Agreement (JCBA) between American Airlines and the Flight Attendant Union (APFA). </li><li>Delivered root cause analysis utilizing Sabre crew scheduling in order to recommend process enhancements or other appropriate actions to improve the deliverable product, with both the American Airlines stakeholders and IT.</li><li>Partnered with development and quality assurance during integration testing in order to ensure flight operations business rules were followed as per the JCBA utilizing HP ALM.&nbsp;</li></ul>

Senior Business Analyst

<ul><li>Supported Sabre’s Internet Booking Engine products for the Airline Solutions business division by gathering and documenting requirements for Marketing and Sabre’s airline customers. Improved business to marketing communications. Coordinated the budget forecasting for each proposed project involving 40 million Web-services transactions per day.</li><li>Led weekly meetings of 25+ Sabre employees across multiple continents, gathering costs for projects that averaged in the amount of $3.6 million each so that they were properly budgeted for the following year.</li><li>Researched and documented 20 processes creating UML, data, and workflow diagrams as well as including employee input and feedback for ongoing projects with a savings impact ofover  $3M. </li><li>Created Scrum Agile user stories based on requirements from Sabre’s clients to ensure that the specified requirements for Sabre Products could be developed, tested and delivered to meet or exceed the expectations. </li><li>Authored and managed the user guide creation project for Sabre’s Digital Experience product under an extreme deadline of three days to win a Request for Proposal (RFP) bid that ultimately earned the client’s continued business and a profit of approximately $3M+ for the company.</li></ul>

<ul><li>Delivered updated web-based mobility solution for internal technicians utilizing agile software development reducing overhead. Additionally, oversaw and drove user story requirement gathering sessions with stakeholders and coordinated with testing to ensure delivery of the expected product.&nbsp;</li><li>Gathered requirements and collaborated in the testing of a native mobile time entry application for approximately 2000 service technicians resulting in annual savings of $800,000.</li><li>Assisted with the deployment, implementation, and introduction of the Rally application tool through extensive user training and administration internally, thus saving $20,000 in external consultant fees.</li><li>Instrumental to the success of implementing controls for customer discounts through the creation of accurate user stories with an improved GUI resulting in an annual savings of over $1 million.</li></ul>

Information Technology Business Analyst

<ul><li>Delivered IT business analyst support for e-commerce projects of AA.com. Employed agile software development pertaining to seat purchases and other merchandising products. Developed 10 process diagram models, storyboards, prototypes, and scenarios. Authored Feature Overview training documentation for 6 releases showing new project features and progress reporting on implementation.</li><li>Facilitated as Scrum Master on several projects ensuring Agile Scrum cadence including planning sessions, backlog review, daily stand-ups, and sprint retrospectives were followed, and obstacles were removed with an ROI of $4 million. </li><li>Gathered and created use cases/user stories based on missing or new requirements established by project stakeholders utilizing the Rally tool and inclusion of mock-ups of user interface designs. </li><li>Authored user stories, flow diagrams, user documentation, and confirmed compliance with corporate business rules for successful projects that included premium economy seat selection, the introduction of International trip insurance functionality, and the integration of a new regional carrier on AA.com with a collective ROI of $9 million.&nbsp;</li></ul>

<ul><li>Gathered stakeholder needs and developed detailed business requirements utilizing both waterfall and agile software development, as well as drove requirements gathering sessions with stakeholders.</li><li>Devised a solution for the sales team in a project serving as both business analyst and project manager to outsource and automate a manual process resulting in savings of $130,000 per year. </li><li>Ensured best practices of agile guidelines and timelines standards were executed properly through manual tracking of stories and tasks on 8 projects as Scrum Master resulting in their ultimate success. </li><li>Directed testing efforts by creating SIT and UAT test plan documentation based on business and functional needs.</li></ul>

Kevin Nolan

English (British)

Kevin Nolan is an IT senior business analyst professional with a highly successful software design life cycle (SDLC) project track record and extensive experience in requirements gathering, business process analysis, financial analysis, testing, training, and implementation of applications utilizing agile software development. His industry experience includes airline, travel, and e-commerce. He previously worked for American Airlines, where he provided system analysis for a three-year flight operations integration (FOI) program. Kevin also worked for ADT, SystemwarePS, and State National Companies.

Kevin Nolan

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