Richard Anciado
Data Analyst

Richard Anciado

Skilled in data analysis and visualization.
Work with Richard Work with a Data Analyst

About

Richard Anciado is a data practitioner with 10 years of experience in software development, support engineering, and management. His core competencies include Python, SQL, Machine Learning, Data Analysis, Data Visualization, Software Development, and Project Management. With Articulate, he led the analytics work of the VoC program, managed the life cycle of user research projects, and developed an automated system used for anonymous internal surveys.

Employment

8 roles
Nov 2022 - Present 3 years 5 months
Data Scientist
Articulate
  • Organized the machine learning roadmap for 2023.
  • Deployed natural language processing models to derive actionable insight from customer feedback.
  • Managed stakeholder dashboards and data inquiries.
Jul 2022 - Nov 2022 4 months
Survey Operations Specialist
Articulate
  • Led the analytics work of the voice of the customer (VoC) program.
  • Managed the life cycle of user research projects.
  • Organized the machine learning roadmap for 2023.
  • Improved data pipeline to meet analytics and privacy requirements.
  • Developed an automated system used for anonymous internal surveys.
Sep 2020 - Jul 2022 1 year 10 months
Support Engineering Lead
Articulate
  • Monitored the daily operations of over 30 support engineers.
  • Automated the detection of negative customer feedback.
  • Researched and implemented new tools to streamline tasks and promote knowledge sharing.
  • Advocated for policy changes to improve privacy and security.
May 2018 - Sep 2020 2 years 4 months
Senior Support Engineer
Articulate
  • Served as primary contact for VIP clients and international partners.
  • Acted as a liaison between customers and the development team to steer the product roadmap.
  • Resolved complex and vitriolic customer issues
Jan 2015 - May 2018 3 years 4 months
Software Engineer
Independent
  • Developed mobile applications for clients in the gaming industry.
  • Led campaigns to attract new users, boost retention, and increase lifetime value using analytics.
Jan 2014 - Jan 2015 1 year
Technical Consultant
FastTrackSolutions, Inc
  • Overhauled the training curriculum to meet industry standards.
  • Facilitated mobile development boot camps for companies and educational institutions.
Jan 2013 - Jan 2014 1 year
Software Engineer
Yondu

● Maintained and supported over 50 mobile applications

● Developed a minimum viable product for a medical booking

application

Apr 2010 - Oct 2012 2 years 6 months
Lead Analyst
Kambi

● Optimized pricing models and generated over $1,500,000 in profit

● Led the daily operations and risk management of 30+ analysts

Education

Jul 2019 - Apr 2020 9 months
Master of Science, Data Science
Asian Institute of Management
Jan 2012 - Jul 2012 6 months
Post Graduate Certificate, Information Technology
University of Philippines
Jul 2006 - Apr 2010 3 years 9 months
Bachelor's Degree, Physics with Specialization in Materials Science
De La Salle University