Cristina Ledesma
IT Project Manager

Cristina Ledesma

Worked with Novo Nordisk, Astellas Pharma, & Universal.
Work with Cristina Work with a IT Project Manager

About

Cristina Ledesma is a business analyst and certified IT professional with over 20 years of experience in business analysis, project and product management, quality assurance, and IT consulting. She has handled e-commerce projects for pharmaceutical, telecommunications, and automotive companies. Previously worked for Universal Orlando, she enhanced applications for multichannels, including UniversalOrlando.com, Universal Orlando mobile apps, B2B, and Front Gate. her past clients also include Novo Nordisk, Astellas Pharma, Akebia Therapeutics, Frontier Communications, and Lucid Motors.

Employment

4 roles
Jul 2020 - Present 5 years 10 months
Business Analyst
Independent
  • Provided requirements documentation and delivered digital marketing and e-commerce projects for pharmaceutical, telecommunications, and automotive companies.
  • Clients: Novo Nordisk, Astellas Pharma, Akebia Therapeutics, Frontier Communications, and Lucid Motors.
Dec 2019 - Apr 2020 4 months
Business Analyst
Universal Parks Technology
  • Enhanced applications for multichannels, including UniversalOrlando.com, Universal Orlando mobile apps, B2B, and Front Gate.  
  • Worked with web, mobile, and sales integration product teams to define requirements and create and manage product backlog and user stories.
Apr 2017 - Oct 2019 2 years 6 months
Business Analyst, Disney Parks, Experiences & Products
Ciber Global
  • Worked on runDisney Registration Replacement Project. Implemented a new registration platform for theme park and virtual races with integration of Disney payment system and Disney OneID account. Worked with Disney Sports marketing and finance teams on race events setup and configuration, templates branding, custom reports, financial integration testing and accessibility testing. 
  • Handled Project Management Information System (PMIS) Replacement Project. Worked with Facilities Asset Management business/finance and implementation vendor teams to define requirements for integration of SAP Financials with PMWeb application. Documented report and interface specifications, performed testing and provided production support.
  • Worked on Disney Cruise Line. Supported shoreside crew management applications. Created user stories and SAP HR integration interface specifications. Managed product backlog with Labor Management team.
  • Handled IBM Maximo Sustainment. Worked with Business and IT teams to improve Maximo application change management process.
May 2016 - Mar 2017 10 months
Business Analyst
Bank of America (Genesis10)
  • Worked on BMC Remedy ITSM SRM Migration Project.
  • Led requirements gathering and documentation of IT service requests and fulfillment process using ITIL framework.

Portfolio

3 items