Harshit Chachra

• Resolved over 1,500 developer queries with an 80% resolution score and positively impacted the global and local team goals.
• Created 10 knowledge-based technical articles and two blogs in English and Spanish to educate developers through successful skill-building. One blog was also featured in the Alexa Developers global newsletter.
• Worked with engineering and product development teams to implement two new features on the Alexa skill-building platform and two tech documentation improvements.
• Provided skill improvement recommendations on over 200 Alexa Spanish and English skills. Partnered with engineering teams to define SLA agreements to increase resolution SLAs by 30%.

Instituto Hispania is the pioneer institute for teaching the Spanish language and culture to the Indian population.

• Delivered Spanish Language lectures to over 100 students on topics such as how to speak and write a foreign language and the cultural aspects of areas where a particular language is used.
• Organized one monthly and two yearly cultural activities and interactive games and sessions to help students gain confidence in all aspects of learning.

• Successfully converted over 20 enterprise accounts with a market capitalization of more than 500 million dollars in Europe and Latin America regions.
• Identified and prospected potential leads across Latin America and Spain, using different SEO tools and customer behavior analysis.
• Coordinated with local representatives and account managers in Latin America and Spain on weekly and monthly on-boarded clients.

• Completed successful analysis and approval of over 4,000 business deals in Latin America while maintaining the TAT and SLA intact.
• Analyzed the project requirements of the clients, customers and, channel the business opportunity to the respective region and country account manager in Latin America.
• Improved overall SLA of the deals approval process SLA from approximately four business days to 2.5 business days.

• Conducted employment, education, and/or other information verification and research in a timely manner via phone, email, or online searches in Latin America and Spain.
• Completed over 2,000 successful background verification checks for candidates from Latin America and Spain with 99% accuracy.
• Served as a link between company, candidates, and verification institutions by handling additional queries on background verification.
• Liaised with clients, candidates, and institutions for additional information and any other related queries. Followed up on possible issues and compiled interim and final screening reports.