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Harshit Chachra

Harshit Chachra

Works at Amazon Development Center India.

Harshit Chachra has five years of driving operational success in the areas of customer and developer advocacy, IT consulting, sales and marketing, and global business development. As a developer advocate at Amazon Development Center in India, he has resolved numerous developer queries, created knowledge-based tech articles and blogs to educate developers, and implemented new features on the Alexa skill-building platform. He also worked for Automation Anywhere and Accenture. His expertise includes Spanish language and strategic planning for Latin America and EU region, client relationship management (CRM), and sales operations management.

Developer Advocacy
Customer Advocacy
Sales & Marketing
Business Development
Technical Writing
Technical Documentation
Product Development
Strategic Planning
CRM
Sales Operations Management
Harshit Chachra

Harshit Chachra

Works at Amazon Development Center India.

Harshit is Available for Projects

Work with Harshit

Employment Highlights

Developer Advocate

Amazon Development Center India

May 2019 - Present (4 years 11 months)

Spanish Professor

Instituto Hispania

June 2015 - October 2019 (4 years 5 months)

Sales Development Representative

Automation Anywhere

September 2018 - December 2018 (4 months)

Subject Matter Expert, Spanish

Accenture

February 2017 - September 2018 (1 year 8 months)

Education Highlights

Bachelor of Commerce, -

Sri Aurobindo College (E), University of Delhi

September 2012 - November 2015 (3 years 3 months)

Portfolio

Article

forums.developer.amazon.com

Tips for a Successful Alexa Skill Certification: Contextualized TTS or audio playback response - Forums

forums.developer.amazon.com

How to check the In-Development version of your skill in the Alexa App - Forums

forums.developer.amazon.com

Tips for a Successful Alexa Skill Certification: ISP - Providing an Upsell in Alexa Skill - Forums

forums.developer.amazon.com

Tips for a Successful Alexa Skill Certification: Problemas con contextualizado texto-a-voz o respuesta de reproduccin de audio - Forums

alexa-blog

Tips to Maintain Positive Customer Experience in Live Skills

Article

forums.developer.amazon.com

Tips for a Successful Alexa Skill Certification: Contextualized TTS or audio playback response - Forums

forums.developer.amazon.com

How to check the In-Development version of your skill in the Alexa App - Forums

forums.developer.amazon.com

Tips for a Successful Alexa Skill Certification: ISP - Providing an Upsell in Alexa Skill - Forums

forums.developer.amazon.com

Tips for a Successful Alexa Skill Certification: Problemas con contextualizado texto-a-voz o respuesta de reproduccin de audio - Forums

alexa-blog

Tips to Maintain Positive Customer Experience in Live Skills

Resume

Developer Advocate

Amazon Development Center India

May 2019 - Present (4 years 11 months)

  • Resolved over 1,500 developer queries with an 80% resolution score and positively impacted the global and local team goals.
  • Created 10 knowledge-based technical articles and two blogs in English and Spanish to educate developers through successful skill-building. One blog was also featured in the Alexa Developers global newsletter.
  • Worked with engineering and product development teams to implement two new features on the Alexa skill-building platform and two tech documentation improvements.
  • Provided skill improvement recommendations on over 200 Alexa Spanish and English skills. Partnered with engineering teams to define SLA agreements to increase resolution SLAs by 30%.

Spanish Professor

Instituto Hispania

June 2015 - October 2019 (4 years 5 months)

Instituto Hispania is the pioneer institute for teaching the Spanish language and culture to the Indian population.

  • Delivered Spanish Language lectures to over 100 students on topics such as how to speak and write a foreign language and the cultural aspects of areas where a particular language is used.
  • Organized one monthly and two yearly cultural activities and interactive games and sessions to help students gain confidence in all aspects of learning.

Sales Development Representative

Automation Anywhere

September 2018 - December 2018 (4 months)

  • Successfully converted over 20 enterprise accounts with a market capitalization of more than 500 million dollars in Europe and Latin America regions.
  • Identified and prospected potential leads across Latin America and Spain, using different SEO tools and customer behavior analysis.
  • Coordinated with local representatives and account managers in Latin America and Spain on weekly and monthly on-boarded clients.

Subject Matter Expert, Spanish

Accenture

February 2017 - September 2018 (1 year 8 months)

  • Completed successful analysis and approval of over 4,000 business deals in Latin America while maintaining the TAT and SLA intact.
  • Analyzed the project requirements of the clients, customers and, channel the business opportunity to the respective region and country account manager in Latin America.
  • Improved overall SLA of the deals approval process SLA from approximately four business days to 2.5 business days.

Operations Analyst, Spanish

First Advantage Pvt. Ltd

September 2015 - October 2016 (1 year 2 months)

  • Conducted employment, education, and/or other information verification and research in a timely manner via phone, email, or online searches in Latin America and Spain.
  • Completed over 2,000 successful background verification checks for candidates from Latin America and Spain with 99% accuracy.
  • Served as a link between company, candidates, and verification institutions by handling additional queries on background verification.
  • Liaised with clients, candidates, and institutions for additional information and any other related queries. Followed up on possible issues and compiled interim and final screening reports.

Education

Bachelor of Commerce, -

Sri Aurobindo College (E), University of Delhi

September 2012 - November 2015 (3 years 3 months)