Mahmoud Alaaeldin
Project Manager

Mahmoud Alaaeldin

Works at Appnovation Technologies.
Work with Mahmoud Work with a Project Manager

About

Mahmoud Alaaeldin is a project manager with over four years of diverse international experience having worked at reputed firms across Malaysia, Singapore, and Hong Kong and managing a varied portfolio of international clients. He has a proven record of generating and building client relationships, developing opportunities to meet organizational goals, scaling project management, and designing technical solutions. At Appnovation, he leads the Atlassian team in Hong Kong and provides business software solutions to multiple clients such as AXA, Hong Kong Jockey Club, HGC, and Swire.

Employment

3 roles
Mar 2019 - Present 7 years 1 month
Team Lead & Senior Consultant
Appnovation Technologies
  • Provided business software solutions and led the Atlassian team in Hong Kong. 
  • Led a team of a developer and a business analyst, and coached them to successfully acquire technical certifications and achieve a performance target of 4/5.
  • Managed and delivered a portfolio of projects worth approximately $600,000.
  • Led a team that presented a solution to a top-tier client resulting in six months of project engagement.
  • Created over 130 pages worth of technical training documents for various Atlassian applications.
  • Delivered an Atlassian Cloud agile solution for one of the largest Hong Kong-based conglomerates, worth approximately $20,000.
  • Serviced a diverse list of clientele including AXA, Hong Kong Jockey Club, HGC, and Swire.
  • Revamped the APAC Atlassian delivery process using software tools adhering to Agile methods.
  • Achieved a score of 4.2 over 5 in 360 performance reviews, with teamwork, openness, and innovation as the top highlighted qualities.
  • Led multiple client training sessions for end-users and admins, both remote and on-site.
  • Participated in hiring decisions for consultants and developers, both junior and senior levels.
  • Worked on over ten different pre-sales proposals and workshops, presenting business solutions.
Aug 2017 - Aug 2019 2 years
Technical Software Consultant
Ease Solutions Pte. Ltd.

Ease Solutions specializes in creating commercial software solutions across the APAC region.

  • Worked in a team for Atlassian applications.
  • Handled multiple projects for one of the largest German insurance providers and served as the main point of contact with the client for projects worth over $50,000.
  • Led on-site training and support for a large international law firm at their Manila office.
  • Delivered an on-site project for one of the largest self-funded government organizations in Singapore, worth over $15,000.
  • Provided consultation and technical training sessions for a top publishing company.
  • Delivered a project for the largest power station in Singapore using Jira worth over $10,000.
  • Serviced a diverse list of clientele such as Allianz, Marsh, Singapore Wildlife and Reserve, Elsevier, GIC, Senoko Energy, White & Case, Great Eastern, DeBeers group, and others.
Jan 2016 - May 2017 1 year 4 months
Application Support Engineer
Service Rocket Pte. Ltd.

ServiceRocket offers software adoption services to help organizations on their digital transformation journeys.

  • Worked with customers to quickly resolve any web application issues within the Atlassian stack and suggest corrective actions.
  • Learned Jira Software, Service Desk, and Confluence.
  • Solved complex troubleshooting issues with Atlassian software.
  • Collaborated with plugin vendors, internal team, and customers to provide solutions.
  • Found and reported several bugs to the development team and created several official Atlassian knowledge Base articles documenting solutions and workarounds for customers and internal support engineers to follow.

Education

Sep 2017 - Jun 2019 1 year 9 months
MSc, Information Technology
University College Dublin (UCD)
Sep 2013 - Jun 2016 2 years 9 months
Bachelor's (Hons), Software Engineering
University of the West of England (UWE)
Jan 2011 - Dec 2011 11 months
Canadian Diploma, CIMP - Canadian International Matriculation Program
Sunway University, Malaysia