Mahmoud Alaaeldin

• Provided business software solutions and led the Atlassian team in Hong Kong. 
• Led a team of a developer and a business analyst, and coached them to successfully acquire technical certifications and achieve a performance target of 4/5.
• Managed and delivered a portfolio of projects worth approximately $600,000.
• Led a team that presented a solution to a top-tier client resulting in six months of project engagement.
• Created over 130 pages worth of technical training documents for various Atlassian applications.
• Delivered an Atlassian Cloud agile solution for one of the largest Hong Kong-based conglomerates, worth approximately $20,000.
• Serviced a diverse list of clientele including AXA, Hong Kong Jockey Club, HGC, and Swire.
• Revamped the APAC Atlassian delivery process using software tools adhering to Agile methods.
• Achieved a score of 4.2 over 5 in 360 performance reviews, with teamwork, openness, and innovation as the top highlighted qualities.
• Led multiple client training sessions for end-users and admins, both remote and on-site.
• Participated in hiring decisions for consultants and developers, both junior and senior levels.
• Worked on over ten different pre-sales proposals and workshops, presenting business solutions.

Ease Solutions specializes in creating commercial software solutions across the APAC region.

• Worked in a team for Atlassian applications.
• Handled multiple projects for one of the largest German insurance providers and served as the main point of contact with the client for projects worth over $50,000.
• Led on-site training and support for a large international law firm at their Manila office.
• Delivered an on-site project for one of the largest self-funded government organizations in Singapore, worth over $15,000.
• Provided consultation and technical training sessions for a top publishing company.
• Delivered a project for the largest power station in Singapore using Jira worth over $10,000.
• Serviced a diverse list of clientele such as Allianz, Marsh, Singapore Wildlife and Reserve, Elsevier, GIC, Senoko Energy, White & Case, Great Eastern, DeBeers group, and others.

ServiceRocket offers software adoption services to help organizations on their digital transformation journeys.

• Worked with customers to quickly resolve any web application issues within the Atlassian stack and suggest corrective actions.
• Learned Jira Software, Service Desk, and Confluence.
• Solved complex troubleshooting issues with Atlassian software.
• Collaborated with plugin vendors, internal team, and customers to provide solutions.
• Found and reported several bugs to the development team and created several official Atlassian knowledge Base articles documenting solutions and workarounds for customers and internal support engineers to follow.