Debra Henley
Business Analyst

Debra Henley

Works at Travelport and previously from Delta Airlines & Amadeus.
Work with Debra Work with a Business Analyst

About

Debra Henley is a senior business analyst with significant expertise in providing extensive support, product knowledge, and implementation for new and existing airlines as well as leading companies with a focus on global markets in the travel and tourism industry. She works for Travelport, where she provided analysis for the Next Gen API platform with a focus on the Open Travel model. She also worked in the air commerce LOB and on the reservation 1G/1V functionality. As a former business analyst for Delta Airlines, she conducted workshops, gathered business requirements for internal IT departments, and created use cases. Debra also worked for HP (American Airlines Jetstream project) and Amadeus.

Employment

5 roles
May 2017 - Present 9 years
Product Owner for Avatars & Vulcans and Senior Business Analyst
Travelport
  • Provided business analysis for the Next Gen API platform with a focus on the Open Travel model.
  • Worked in the air commerce LOB and on the reservation 1G/1V functionality.
  • Conducted research, gathered requirements, created user stories, added data into the acceptance criteria section of the user story, and worked closely with development, QA, and performance teams that reside offshore.
  • Updated the KLR mapping excel sheet that is used in conjunction with user stories each sprint.
  • Built test PNRs for the various teams and validated the test scenarios. 
Apr 2016 - May 2017 1 year 1 month
Senior Business Analyst
SITA
  • Worked in the product definition and design team for the SRDT (Sita Reservations DeskTop) application.
  • Maintained, tested, and improved business and systems operations.
  • Identified, created, and facilitated process design changes by conducting business and systems process analysis and design at a complex level.
Jul 2013 - Apr 2016 2 years 9 months
Business Requirements & Process Manager
Travelport
  • Worked on the QE2 project, creating a new form for product managers to fill out to ensure that the internal business systems are included when new products are developed, retired, or changed. Determined if there is impact and get estimates for the development work for product enablement, subscriber billing, and legal. Future releases will include additional business systems.
  • Attended weekly release and planning sessions for new product rollouts for rail, launchpad, and universal profile.
  • Conducted meetings, gathered requirements, and added requirements into the JIRA project management tool for work efforts needed for iLINK/CM, internal business systems, RCB ROI (Ancillaries Return on Investment Reporting), RCB product enablement Matrix, etc.
  • Wrote and submit small enhancements and business requirements document (BRD), and create Visio diagrams for the business systems process flow.
Sep 2011 - Jun 2013 1 year 9 months
Commercial Solutions Manager in Finance
Travelport
  • Managed the global provisioning process and document requirements to ensure that the internal business systems meet the needs of the business functions with the aim to achieve efficiencies, increased levels of automation that drive improved cost and revenue management, and delivered a single business process.
  • Prioritized product enhancements for ProvisionIT (product enablement tool).
  • Attended weekly release and planning sessions for ProvisionIT.
  • Worked on PIE and RAIN projects.
Jun 2011 - Sep 2011 3 months
Business Analyst
Delta Airlines
  • Organized, coordinated, and conducted workshops.
  • Gathered business requirements for internal IT departments at DL.
  • Created use cases for the Java developers.
  • Liason between developers, business analyst, SMEs, test teams, and internal departments.

Education

Sep 1972 - Jun 1974 1 year 9 months
Bachelors in Sociology, -
Univerisity of Missouri at Columbia