Janice Chen

Janice Chen

Work with Janice

About

Results-driven Systems Analyst, Product Owner, and Product Manager with 5+ years of experience delivering Agile enterprise-scale digital transformation initiatives. Proven track record of managing and collaborating with solution architects, engineers, and cross-functional business teams to implement complex technical system integrations. A design-centric, data-driven leader focused on creating intuitive user experiences across FinTech, MedTech, and Apparel Production sectors, achieving 65% improved system adoption rates and 40% productivity gains through optimized workflows, while excelling at translating complex technical requirements into user-friendly business solutions driving successful change management, and maintaining meaningful stakeholder relationships.

Employment

3 roles
Oct 2021 - Sep 2024 2 years 11 months
Systems Analyst
Lululemon
  • Product Ownership & Agile Leadership: Inaugural & lead Product Owner, Scrum Master, and Business
  • Analyst for DAM system (Digital Asset Management), driving product vision and continuous backlog
  • management from MVP to release to version 7 system steady state.
  • Business Process & Requirements: Led RFI/RFP process of software vendor selection, contract sign on, and technical onboarding, through comprehensive requirements gathering, stakeholder analysis, process flow mapping, and solution architecture planning.
  • Product Strategy & Design: Created design-centric user stories, epics, and acceptance criteria, conducting
  • UAT to ensure custom configurations aligned with enterprise needs. Implemented risk assessment frameworks and prioritization matrices to evaluate stories based on business value, technical impact, effort estimation, and team capacity. Ensured effective communication, documentation, and collaboration between business and development teams.
  • Scrum Sprint Management: Delivered 100% of prioritized system features on time for 9 consecutive quarters through effective backlog refinement and sprint planning for 5-8 developers. Balanced business priorities with technical constraints through effective story point estimation and capacity planning.
  • Stakeholder Engagement: Conducted and documented business requirements elicitation, user personas, and process flow mapping for 13 Product Design & Development teams, GTM, and enterprise downstream stakeholder groups, improving user experience and system adoption by 65%, totaling 500+ users.
  • Data Governance & System Integration: Created Snowflake database mapping and metadata transformations for data integration across FlexPLM, Anaplan, Power BI, M365, using Kafka and REST API, resulting in 100% utilization rate across all systems through rigorous ETL data validation and standards.
  • User Management & Authentication Architecture: Designed and implemented a robust user authentication and security framework, with Azure SSO, AD, and SAML integration. Managed internal and external user access and permissions through tiered relation models, ensuring secure and efficient usage.
  • Data Security & Digital Asset Migration: Successfully planned and executed 5 end-to-end migrations of 200,000+ intellectual property assets from SharePoint to DAM, ensuring data integrity and security.
  • Process Improvement & Change Management: Enhanced team scrum practice and productivity by 40% through Agile methodology. Developed standardized functional templates, documents, procedures, and comprehensive training programs – supported the team rapid growth from 3 to 15 members. 
Jan 2021 - Oct 2021 9 months
Business Analyst
Henry Schein One, Exan Software
  • Requirements Analysis: Gathered functional requirements for the “Evaluations” EHR feature through user
  • requirements, JAD sessions, task analysis, and user stories creation for sprints using Agile-Waterfall hybrid.
  • Vendor Selection: Finalized RFI/RFP process of 10 EHR/EMR Patient Portal vendors selection through risk analysis, features matrix, and mapping critical workflows. Made outsourcing recommendation and business case to Executives as a strategic direction, to save costs by 20%.
  • Product Roadmap Development: Created a 2-year product roadmap to meet compliance deadlines with the 21st Century Cures Act, promoting interoperability in the healthcare industry through in-depth research to become a SME and consultant on all things related to the subject. 
May 2019 - Jan 2021 1 year 8 months
Business Analyst
Global Relay Communications
  • Team Leadership: Inaugural BA and established foundational documentation for collaboration processes, scaling the team from 2 to 5 members and improving team efficiency by 50%.
  • Business Intelligence: Advanced as SME for cloud ERP (Enterprise Reporting System). Created MVP data
  • reporting flow and data visualizations using SQL and Tableau, increasing client satisfaction by 15%.
  • CRM Optimization: Led the Salesforce Case Quality project to enhance customer lifetime value (CLV),
  • internal training opportunities, and data reporting across all 4 Customer Service teams. Conducted business process gap analysis, industry best practices and implemented a new CRM functionality.
  • Revenue Analysis: Identified $300k in lost revenue by developing complex Excel models, leading to a
  • successful campaign initiative and change management for a new Standard Operating Procedure for Account Manager and Finance teams.
  • Process Automation: Automated data maintenance and reporting processes using KNIME Analytics,
  • reducing work time from 2 weeks to 1 day.
  • Executive Reporting: Produced executive dashboards and reports, for sales pipeline, operational
  • productivity, system capacity, and user forecasting, utilized by VPs and cross-functional management to make data-driven decisions. 


Education

Jun 2018 - Dec 2018 6 months
Masters, Business Management
UBC
Sep 2013 - Dec 2017 4 years 3 months
Bachelors, Economics
UBC