Venethra Mahendran

Worked with Middle East clients by taking ownership of their onboarding and issues reported to help implement the supply chain management product, LogiNext onboarding experiences. Solved 20-25 tickets on a daily basis, addressing any issues or concerns that arose during the onboarding process.

As a Technical Account Manager at Freshworks, I was responsible for fostering robust customer relationships and ensuring their success with our product, Freshsuccess. Collaborated with cross-functional teams to ensure customer requests were addressed promptly. Developed and implemented onboarding for UK & EU clients and processes to improve customer experience. Collaborated with internal teams to define customer success metrics and measure customer success.

As a Product Specialist at Freshworks, I was focused on providing exceptional onboarding experiences for new customers as part of the Digital Adoption Programme. Maintained a customer satisfaction rate of 95% by delivering exceptional

Delivered high-level technical support and troubleshooting for a wide range of clients, resolving issues efficiently and minimizing downtime. Worked as a POC for Payment gateways, checkout related queries and handling tasks related to API, subscriptions modules. Cultivated and managed relationships with key stakeholders and decision-makers across multiple industries, fostering trust and ensuring a deep understanding of client needs and objectives. Understanding the supply chain management tool, driver application along with analyzing the usage in Looker Studio using GA4 analytics.