Worked with Middle East clients by taking ownership of their onboarding and issues reported to help implement the supply chain management product, LogiNext onboarding experiences. Solved 20-25 tickets on a daily basis, addressing any issues or concerns that arose during the onboarding process.

Client Operations Manager

As a Technical Account Manager at Freshworks, I was responsible for fostering robust customer relationships and ensuring their success with our product, Freshsuccess. Collaborated with cross-functional teams to ensure customer requests were addressed promptly. Developed and implemented onboarding for UK & EU clients and processes to improve customer experience. Collaborated with internal teams to define customer success metrics and measure customer success.

Technical Account Manager

As a Product Specialist at Freshworks, I was focused on providing exceptional onboarding experiences for new customers as part of the Digital Adoption Programme. Maintained a customer satisfaction rate of 95% by delivering exceptional

Product Specialist

Delivered high-level technical support and troubleshooting for a wide range of clients, resolving issues efficiently and minimizing downtime. Worked as a POC for Payment gateways, checkout related queries and handling tasks related to API, subscriptions modules. Cultivated and managed relationships with key stakeholders and decision-makers across multiple industries, fostering trust and ensuring a deep understanding of client needs and objectives. Understanding the supply chain management tool, driver application along with analyzing the usage in Looker Studio using GA4 analytics.

Solutions Engineer

Venethra Mahendran

English (British)

Experienced Technical Account Manager with expertise in client communication, project management, and troubleshooting. Interested in gaining proficiency in AI, machine learning, blockchain, and cloud computing.

Venethra Mahendran

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