<ul><li>Worked as part of sales account team supporting dedicated airline customers in key tactical and operational activities to optimize business strategies.</li><li>Built and maintained strong business partnerships with internal/external customers focusing on opportunities to scale Sabre's footprint with airline customers.</li><li>Developed broad knowledge of Sabre Saas and GDS Distribution solutions; identified solution gaps and conducted recurring operational review meetings with airline customers to assess state of business, key trends and determine potential adoption value of Sabre solutions.</li><li>Assisted airline customers as a point of escalation to advance prioritized issues within Sabre stakeholders including Care Support Teams, Delivery and upper management.</li><li>Conducted regular business analysis with airline customers to assess solution gaps and identify best corrective action recourse based on customer business strategies.</li></ul>

Customer Support Partner

<ul><li>Started as business analyst for mobile and self-service e-commerce, delivery, care and consulting.</li><li>Managed and tracked simultaneous projects for customer activations as well as extensive migrations requiring a high level of organizational skills.</li><li>Conducted frequent internal/external customer conference calls for project and scope alignment.</li><li>Displayed strong ability to strategically plan for business design changes in order to support flexible customer solutions.</li><li>Created process engineering and/or business flow assessments to ensure appropriate re-engineering of solutions.</li><li>Researched and analyzed application systems behavior to develop an understanding of internal/external business scope requirements.</li><li>Assisted in research and development of tactical and strategic system solutions to existing system performance issues and applications for new systems.</li><li>Tracked/logged issues and bugs; communicated with customers as solutions are implemented.</li><li>Applied fundamental skills, concepts, practices, and procedures to complete moderate to difficult assignments.</li></ul>

Senior Business Analyst, Reverse GDS/Interactive Air Connectivity Solutions

Ricardo Martinez

English (British)

Ricardo Martinez is a senior business analyst with over 28 years of experience in the travel industry. His expertise lies in business analysis/airlines and business intelligence. At Sabre Airlines, he was part of the team that supported airline customers in key tactical and operational activities to optimize business strategies. He also managed business analysis for reverse GDS and interactive air connectivity solutions as well as mobile and self-service e-commerce at the company.

Ricardo Martinez

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