Allie Kibireva is a graphic designer with six years of experience in digital communication. She has led projects from initial brief through final delivery, creating original designs aligned with strategic objectives, creative direction, and industry standards. Her work spans brand design systems, landing pages, static and animated display ads, advertising assets, 2D and 3D illustrations, social media content, presentations, and email design, collaborating closely with creative and development teams to deliver clear, elegant, and focused messaging.

Laura Halacheva is a data scientist with experience in data modeling, statistics, and machine learning, both theoretical and applied. She has wide experience with applications in various domains, including medical data analysis, natural language processing, conversational models, and e-commerce. At Ontotext, she led the data science of the R&D department. Her clients include MobiBiz, Canadian Heritage Information Network (CHIN), and more.

Peter Baran is a data analytics expert focused on data-driven decision-making and user experience creation. With WestJet, he was the Product Owner and led the development and launch of a chat widget with strong foundations for the new integrations with API, CXM platform, mobile app, and contact centre telephony systems. He also developed a roadmap to fully leverage conversational AI to include personalization, channel expansions, and self-serve options. His skills include project management, JIRA, strategic vision, and data analysis.

Expert in crafting AI guidance, implementing digital enhancements, and fostering an immersive client experience. Proven track record in leading cross-functional teams and advancing conversational AI technology.

As a senior product designer, Tengwan Quek has worked on different products and mobile apps for the past decade. With in-depth knowledge of enterprise software and complex system design for SaaS products, she has experience designing for customer support, conversational UI/messaging, artificial intelligence platform, and casual mobile games. At Zendesk, Tengwan has designed Zendesk Message, a new product that enables businesses to provide customer support via social channels. She also has handled design projects ranging from UI/UX design, digital design to illustrations for various companies and agencies, including Grab, Singapore GovTech, and Basis AI.